Sara Beck
Hucknall, Nottingham,Nottinghamshire
Summary
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Driven to provide excellent customer service and working towards and exceling selling targets set.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Assistant Manager
Birds
Hucknall, Nottinghamshire
2016.02 - Current
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Provided support to manager during audits, ensuring accurate reports.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed daily operations to ensure smooth running of the shop floor.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Monitored sales performance regularly adjusting strategies as required.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Improved customer service by implementing new procedures and protocols.
- Handled stock control duties diligently preventing overstocking or shortages.
- Created a positive work environment, resulting in higher employee morale.
Deputy manager
Coral bookmakers
Bulwell, Nottinghamshire
2004.04 - 2015.04
- Managed daily operations for smooth running of the office.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Collaborated with the manager to achieve organisational goals.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- End of day cash reconcilliations and banking
Education
GCSEs - English Language, English Literature, Maths, Biology
Brunts School
Mansfield, Nottinghamshire 1980.09 - 1986.04
Skills
- Supervisory expertise
- Product display creativity
- Compliance awareness
- Time management mastery
- Quality control implementation
- Communication excellence
- Effective delegator
- Retail operations understanding
- Customer relationship building
Certification
Up to date Food and Hygeine certificate
Affiliations
- Enjoy walking, out in the countryside with my dog, reading and travel
Timeline
Assistant Manager
Birds
2016.02 - Current
Deputy manager
Coral bookmakers
2004.04 - 2015.04
GCSEs - English Language, English Literature, Maths, Biology
Brunts School
1980.09 - 1986.04