Snehaben Mistry
London,United Kingdom
Summary
A results-driven professional with extensive expertise in retail operations, staff management, and customer relationship building. Demonstrates exceptional leadership skills, time management mastery, and a proven ability to execute promotions effectively while maintaining service orientation. Skilled in finance management, budget planning, and profit and loss analysis, with a strong focus on data analysis to optimise business performance. Adept at training and development, product display creativity, and prioritising tasks to achieve organisational goals. Committed to leveraging communication excellence and product knowledge to drive customer satisfaction and operational success.
Financial professional eager to leverage strong financial acumen to support corporate growth and development. Possesses education in accounting and capital expenditure management. Experienced with strong retail background and experience in customer service, merchandising and stock management. Work hard to keep shop operating smoothly and customers satisfied.
Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Assistant Manager
SAVERS HEALTH AND BEAUTY
London
05.2023 - Current
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Created a positive work environment, resulting in higher employee morale.
- Handled customer complaints effectively, restoring trust in our brand.
- Streamlined store operations with efficient scheduling.
- Provided support to manager during audits, ensuring accurate reports.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Managed daily operations to ensure smooth running of the shop floor.
- Handled stock control duties diligently preventing overstocking or shortages.
- Improved customer service by implementing new procedures and protocols.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Minimised inventory loss for improved profit margins.
- Established clear budgets and cost controls strategies to meet objectives.
Sales Supervisor
SAVERS HEALTH AND BEAUTY
London
06.2022 - 05.2023
- Reviewed and analysed sales figures, resulting in strategic planning and forecasting.
- Implemented promotional campaigns, leading to increased product visibility.
- Maintained up-to-date knowledge of market trends for informed decision-making.
- Managed customer queries to improve overall service experience.
- Collaborated with marketing team to design effective sales promotions.
- Fostered a positive work environment, enhancing employee morale and productivity.
- Audited team outputs and service delivery to achieve Quality Assurance goals.
Education
BACHELOR OF COMMERCE - Accounting
SARDAR PATEL UNIVERSITY
INDIA 06.2017 - 06.2020
MSC INTERNATIONAL BUSINESS WITH ADVANCE PRACTICE - MANAGEMENT
UNIVERSITY OF ULSTER
London 05.2022 - 01.2024
Skills
- Time management mastery
- Supervisory expertise
- Promotions execution
- Data analysis capability
- Communication excellence
- Retail operations understanding
- Product display creativity
- Customer relationship building
- Finance management
- Profit and Loss Analysis
- Task prioritisation
- Staff management
- Budget planning
- Excellent communication
- Staff scheduling
- Service orientation
- Customer Service
- Leadership skills
- Product knowledge
- Training and Development
Timeline
Assistant Manager
SAVERS HEALTH AND BEAUTY
05.2023 - Current
Sales Supervisor
SAVERS HEALTH AND BEAUTY
06.2022 - 05.2023
MSC INTERNATIONAL BUSINESS WITH ADVANCE PRACTICE - MANAGEMENT
UNIVERSITY OF ULSTER
05.2022 - 01.2024
BACHELOR OF COMMERCE - Accounting
SARDAR PATEL UNIVERSITY
06.2017 - 06.2020