Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Gary Brown

Eastbourne,East Sussex

Summary

Driven professional with knack for leadership and problem-solving, bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.

Overview

39
39
years of professional experience
1
1
Certification

Work history

Assistant manager

Iceland
Brighton, Brighton and Hove
07.2014 - Current
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Created a positive work environment, resulting in higher employee morale.
  • Minimised inventory loss for improved profit margins.
  • Streamlined store operations with efficient scheduling.
  • Assisted in recruitment process to build an effective workforce.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Monitored sales performance regularly adjusting strategies as required.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Provided support to manager during audits, ensuring accurate reports.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Assistant manager

Sainsbury's Local
Brighton, Brighton and Hove
04.2007 - 07.2014
  • Monitored sales performance regularly adjusting strategies as required.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Provided support to manager during audits, ensuring accurate reports.
  • Minimised inventory loss for improved profit margins.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Streamlined store operations with efficient scheduling.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Assisted in recruitment process to build an effective workforce.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Team leader

Savers
Brighton, Brighton and Hove
05.2004 - 03.2007
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Improved customer satisfaction through close collaboration with the team.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Coached team members through new or difficult workflows.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Monitored health and safety measures for guaranteed compliance.
  • Led team of 5] to achieve KPI targets and successfully complete assigned projects.

Manager

Wolseley
Brighton, Brighton and Hove
09.1996 - 04.2004
  • Fostered a positive work environment with regular team-building activities.
  • Delivered high-quality products to increase customer satisfaction.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Optimised resource allocation for increased profits.
  • Maintained inventory control, reduced stock shortages.
  • Enforced safety regulations to reduce workplace accidents.
  • Developed accurate sales forecasts for improved strategic planning.
  • Liaised with suppliers to ensure timely deliveries.
  • Cultivated strong relationships with clients to secure repeat business.
  • Delegated tasks efficiently to maximise productivity.
  • Led performance reviews, identified areas for improvement.
  • Monitored health and safety measures for guaranteed compliance.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Sales assistant

Bhs
Brighton, Brighton and Hove
02.1990 - 06.1996
  • Assisted customers with product selection for optimal satisfaction.
  • Offered personalised shopping advice to enhance customer experiences.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Assisted customers in locating specific items to boost satisfaction.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Processed returned or exchanged items and provided refunds to customers.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Accepted card, cash and cheque payments in POS register system.
  • Inspected products for damages and expiry dates before processing refunds.
  • Totalled bills using maths skills and maintained accurate till count.

Yard assistant

Harcross
Fishguard, Pembrokeshire
06.1986 - 01.1990
  • Facilitated the safe movement of goods to designated areas.
  • Ensured yard safety by regularly checking and maintaining equipment.
  • Contributed to site security by monitoring access gates during shifts.
  • Attended training sessions to improve knowledge and skills.
  • Assisted in loading and unloading deliveries for smooth operations.
  • Handled deliveries promptly, improving turnaround time.
  • Provided customer service, ensuring satisfaction in every interaction.
  • Maintained a clean yard environment for optimal work conditions.
  • Assisted colleagues with heavy lifting to prevent injuries.
  • Established and maintained safe, secure and orderly site at all times.
  • Reported site risks and incidents to Yard Foreman as appropriate.
  • Helped to maintain tidy and organised yard for smooth distribution.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Transported goods between loading, unloading and storage areas.
  • Picked and packed orders quickly and accurately to meet high-volume demands.
  • Operated lifting equipment to transport and store stock.
  • Unloaded parcels from lorry with care to avoid damage.
  • Built and maintained strong working relationships with colleagues and waste collectors.

Education

GCSEs - Maths

Weston favell upper school
Northampton, Northamptonshire
09/1978 - 07/1982

Skills

  • Product display creativity
  • Quality control implementation
  • Communication excellence
  • Supervisory expertise
  • Reliable follow-through
  • Promotions execution
  • Leadership proficiency
  • Recruitment and hiring practices
  • Service orientation
  • Staff management
  • Staff scheduling
  • Health and Safety Compliance
  • Customer Service
  • Leadership skills
  • Product knowledge
  • Public speaking
  • Sales forecasting

Affiliations

  • Travelling to different countries socialising golf and cricket

Certification

Now level 3 in retail

personal alcohol licence

References

References available upon request.

Timeline

Assistant manager

Iceland
07.2014 - Current

Assistant manager

Sainsbury's Local
04.2007 - 07.2014

Team leader

Savers
05.2004 - 03.2007

Manager

Wolseley
09.1996 - 04.2004

Sales assistant

Bhs
02.1990 - 06.1996

Yard assistant

Harcross
06.1986 - 01.1990

GCSEs - Maths

Weston favell upper school
09/1978 - 07/1982

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Gary Brown