Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Nasrat Mustan

Harrow,Middlesex

Summary

Accomplished professional with extensive expertise in staff management, inventory control, and sales forecasting. Demonstrates exceptional skills in customer service excellence, performance evaluation, and effective delegation. Proficient in IT systems implementation and data analysis, with a strong focus on quality control measures and profit maximisation strategies. Adept at stakeholder relations and negotiation expertise, ensuring seamless policy implementation and change management. Committed to strategic planning and HR processes understanding to drive business success.

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work History

Assistant manager

Elliot Carter
London
04.2019 - 07.2024
  • Increased staff productivity by providing comprehensive training programmes.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Improved customer service by implementing new procedures and protocols.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Provided excellent customer service leading to repeat business and customer loyalty.

Co Ordinator

Elite Cars
london
07.2015 - 09.2017
  • Troubleshot potential problems before escalation, preventing major disruptions.
  • Coordinated project tasks for successful and timely completion.
  • Managed logistics of company events, resulting in smooth operations.
  • Handled administrative tasks, freeing up time for senior staff members.
  • Enhanced team productivity with efficient delegation of tasks.

Supervisor

Mexin chicken
Loughborough, Leicestershire
09.2012 - 07.2013
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Led team meetings, ensured clear communication amongst all members.
  • Assisted in the recruitment process for hiring quality staff members.
  • Provided constructive feedback to staff for improved performance levels.
  • Managed daily operations to increase productivity.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Encouraged open dialogue amongst team members, promoted an inclusive work environment.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Fostered a positive work culture to boost employee morale.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Identified potential risks and mitigated them through proactive measures.

Manager

Eagle Cars
London
04.2007 - 08.2010
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Streamlined communication channels, enhanced internal information flow.
  • Optimised resource allocation for increased profits.
  • Boosted department efficiency by streamlining operational processes.
  • Delegated tasks efficiently to maximise productivity.
  • Delivered high-quality products to increase customer satisfaction.
  • Supervised project timelines for timely completion.
  • Facilitated staff training, resulting in better customer service.
  • Enforced safety regulations to reduce workplace accidents.
  • Fostered a positive work environment with regular team-building activities.
  • Developed accurate sales forecasts for improved strategic planning.
  • Led performance reviews, identified areas for improvement.
  • Identified growth opportunities through comprehensive market research.
  • Cultivated strong relationships with clients to secure repeat business.
  • Secured new business opportunities with successful networking events.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Designed and implemented training to further develop staff based on business goals.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Planned revenue generation strategies designed for growth.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Streamlined processes to improve and optimise office operations.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

Education

Bachelor of Business Administration - business

University of York
York
09.2010 - 06.2014

A-Levels - business studies

Uxbridge College
Uxbridge
09.2008 - 07.2010

Skills

  • Staff management
  • Inventory control
  • Sales forecasting
  • Product knowledge
  • Business understanding
  • Customer service excellence
  • Staff training development
  • Performance evaluation
  • Effective delegation
  • IT proficiency
  • Time management mastery
  • Quality control implementation
  • Communication excellence
  • Profit maximisation strategies
  • Corporate governance understanding
  • Process improvement
  • Negotiation expertise
  • Stakeholder relations
  • Workplace safety practices
  • Recruitment and hiring
  • Change management
  • Policy implementation
  • Data analysis capability
  • Financial reporting
  • Promotions execution
  • Resilience under pressure
  • Complaint handling
  • Product display creativity
  • Target setting
  • Sales techniques
  • Knowledge of labour laws
  • Conflict Resolution
  • Performance Management
  • Outstanding customer service
  • Loss prevention
  • Sales monitoring
  • Adaptive leadership
  • Target motivated
  • Customer complaint management
  • Team workload planning
  • Store Manager coverage
  • Customer feedback implementation
  • Staff mentoring and performance reviews
  • Customer rapport
  • Product and service knowledge
  • Orienting and training
  • Recruitment and training
  • Product training delivery
  • Budget management
  • Project coordination
  • Data analysis
  • Performance monitoring
  • Strategic planning
  • HR processes understanding
  • Project management tools expertise
  • Quality control measures
  • Sales targets setting
  • IT systems implementation
  • Team leadership
  • Presentation skills
  • Training and development
  • Staff motivation

Affiliations

  • Football, reading, traveling, camping

Languages

Hindi
Elementary
Urdu
Elementary
farsi
Elementary

Timeline

Assistant manager

Elliot Carter
04.2019 - 07.2024

Co Ordinator

Elite Cars
07.2015 - 09.2017

Supervisor

Mexin chicken
09.2012 - 07.2013

Bachelor of Business Administration - business

University of York
09.2010 - 06.2014

A-Levels - business studies

Uxbridge College
09.2008 - 07.2010

Manager

Eagle Cars
04.2007 - 08.2010

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Nasrat Mustan