Summary
Overview
Work history
Education
Skills
Affiliations
References
Additional information
Timeline
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Kerry-ann Wilcox

Ramsgate,Kent

Summary

Accomplished professional with extensive expertise in recruitment and hiring practices, talent acquisition strategies, and organisational development. Demonstrates strong supervisory skills and a deep understanding of retail operations, complemented by proficiency in training programme design and employee retention strategies. Adept at financial budgeting, compensation and benefits administration, and workforce planning. Known for proactive initiative-taking, reliable follow-through, and unbiased judgment. Career goals include advancing leadership roles within human resources to drive impactful organisational growth.

Overview

24
24
years of professional experience

Work history

Assistant manager

McDonald's
Broadstairs, Kent
04.2022 - Current
  • Oversaw daily operations ensuring high standards of service and cleanliness.
  • Trained and mentored new staff enhancing team performance and efficiency.
  • Managed inventory levels reducing waste and optimising stock availability.
  • Implemented new procedures improving customer satisfaction and service speed.

Assistant manager/ Administrator

McDonald's Westwood
Broadstairs, Kent
02.2002 - 04.2022
  • Assistant Manager
  • Main responsibilities include the day to day running of the store and responsibility of up to 50 employees. Other responsibilities include cash handling and cashing up tills, people positioning and training. Providing Customer care and dealing with customer complaints. Ordering of stock and inventory counts of stock. Assisting the store manager to achieve budgets inline with our PNL and scheduling staff within labour budgets.
  • Administrator
  • Main duties include the logging and filing of all employees' paperwork. Conducting and arranging interviews and new starter orientations. Managing and organizing new starter training programmes and implementing initial and ongoing training. Management of online recruitment, posting recruitment requisitions, attending job fairs and liaising with the local job centers to fill roles
  • Implementing pay changes and organising pay related reviews. Completing back to work forms, maternity risk assessments and processing payroll for holiday and sick pay.
  • Managing the Apprenticeship programme, this role involves supporting employees in gaining English and Maths qualifications and a overall qualification of a GNVQ in hospitality.
  • Scheduling of 170 staff, ensuring that I schedule to budget and adhere to walking time regulations.
  • Qualifications gained during my employment include; First aid at work certificate, level 3 Food safety certificate and a city and guilds award for the Apprenticeship programme. I also hold a clean drivers license.

Education

Teaching Assistant -

East Kent College
09.2011 - 09.2012

A-Levels - Psychology

Dane Court Grammar School
09.2001 - 09.2002

GCSE - Maths and English

The Charles Dickens School
09.1995 - 09.2000

First aid at work
09.2022 -

Skills

  • Hiring and training staff
  • Staff hiring and onboarding
  • Supervisory expertise
  • Retail operations understanding
  • Recruitment and hiring practices
  • Time management mastery
  • Reliable follow-through
  • Product display creativity
  • Compliance awareness
  • Proactive initiative taker
  • Task prioritisation
  • Unbiased judgment
  • Recruitment tools usage
  • Compensation and benefits administration
  • Financial budgeting
  • Exit interviews conducting
  • Employee relations expertise
  • Scheduling coordination
  • Workforce planning
  • Employee retention strategies
  • Training programme design
  • Talent acquisition strategies
  • Organisational development

Affiliations

  • running
  • reading
  • baking

References

References available upon request.

Additional information

  • Personal Skills:
  • Perform with consistent accuracy.
  • Excel in communicating with individuals and small groups.
  • Encourage administrative efficiency and effectiveness.
  • Demonstrate accuracy, thoroughness and orderliness in performing work assignments.

Timeline

First aid at work
09.2022 -

Assistant manager

McDonald's
04.2022 - Current

Teaching Assistant -

East Kent College
09.2011 - 09.2012

Assistant manager/ Administrator

McDonald's Westwood
02.2002 - 04.2022

A-Levels - Psychology

Dane Court Grammar School
09.2001 - 09.2002

GCSE - Maths and English

The Charles Dickens School
09.1995 - 09.2000

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Kerry-ann Wilcox