Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Affiliations
Timeline
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Lauren James

Gloucester,Gloucestershire

Summary

I am an enthusiastic worker who provides exceptional levels of customer service with a consistent can-do attitude. I am also self-motivated to greet customers and process transactions in timely and efficient manner. I believe that I am friendly and approachable, bringing strong communication and problem-solving skills suited for all kinds of work environments . Throughout my working life I have developed a keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty.

Overview

6
6
years of professional experience
2018
2018
years of post-secondary education

Work history

Customer Assistant

LIDL
Gloucester
09.2024 - 10.2024
  • Working in one of the fastest growing budget store's has enabled me to gain understanding on customers needs and how I can cater to them with how I work in the store
  • This fast pace environment makes sure I work hard in order to help the team meet our set deadlines such as making sure stock is out on time, serving customers, stock rotation and opening and closing the store.

Supervisor

Five Guys
Gloucester and Bristol
09.2019 - 04.2024
  • Working in a fast-paced kitchen environment has helped me gain valuable communication skills to ensure that myself and everyone around me knows what is happening and what needs to be done in order to serve customers in under 8 minutes
  • As well as remembering toppings on burgers and milkshake ingredients, I have provided excellent customer service when on the restaurant floor and tills
  • As a supervisor, I guided and taught new employees on how the workplace operates and taught them valuable kitchen and communication skills.

Customer Care

McDonald's
Gloucester
01.2019 - 08.2019
  • This job has allowed me to become a more confident and approachable person, working with and for customers on the restaurant floor
  • I can communicate well with people of any age due to the practice of this every time I was on shift.

Education

GCSEs -

Severn Vale School, Gloucester

A Levels - undefined

Stroud High School Sixth Form

BA(Hons) Media Communications - undefined

University of the West of England

Skills

  • Communication
  • Punctuality
  • Confidence
  • Teamwork
  • Dedicated
  • Accommodating
  • Social Media Photography
  • Videography
  • Video Editing
  • Customer service
  • Complaint resolution
  • Cash handling
  • Stock management
  • Product knowledge
  • Refund processing
  • Product displaying
  • Time management
  • Inventory control

Custom

22 years old

Personal Information

Date of birth: 03/11/01

Affiliations

  • Music
  • Videography
  • Gaming
  • Concerts

Timeline

Customer Assistant

LIDL
09.2024 - 10.2024

Supervisor

Five Guys
09.2019 - 04.2024

Customer Care

McDonald's
01.2019 - 08.2019

A Levels - undefined

Stroud High School Sixth Form

BA(Hons) Media Communications - undefined

University of the West of England

GCSEs -

Severn Vale School, Gloucester

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Lauren James