Krystian Maszkiewicz
Aberdeen,Aberdeenshire
Summary
Dedicated professional with extensive expertise in customer service, sales persuasion, and multilingual communication. Proven ability to enhance customer satisfaction through effective problem-solving. Skilled in utilising ticketing systems, managing cash handling procedures, and ensuring efficient restocking operations. Technologically literate team player with a strong focus on communication excellence and fostering positive client relationships. Committed to delivering exceptional service while maintaining patience, tolerance, and a hard-working attitude.
Friendly Customer Assistant with knack for creating positive shopping experiences. Excel at resolving customer queries and boosting satisfaction.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Customer Assistant
Vue Cinemas
Aberdeen, Aberdeen City
2021.08 - 2026.01
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Assisted customers with product selection to ensure satisfaction.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Operated till systems smoothly, streamlining check-out process for customers.
- Upheld health and safety regulations within the cinema complex for guest welfare.
- Handled concession stand duties including preparation, sales, and inventory management to maintain adequate stock levels.
- Assisted in the setup of promotional displays, contributing to effective marketing campaigns.
- Fulfilled additional cleaning tasks after final showings-left cinemas ready for next business day.
Cleaner
ACS TECA
Aberdeen, Aberdeen City
2021.11 - 2025.09
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Provided deep cleaning services for occasional needs such as post-construction or after-concert scenarios.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
Cleaner
Calpine
2019.07 - 2019.08
- I cleaned at TECA when it was being built, so it included cleaning construction zones and hotels. Main responsibilities were mopping, hoovering and cleaning dust.
Education
Torry Academy
2014.08 - 2018.06
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Lochside Academy
2018.08 - 2019.06
Scottish Qualifications Certificate - Website Design & Development
North East Scotland College
Aberdeen 2021.08 - 2024.05
Skills
- Up-Selling experience
- Customer satisfaction enhancement
- Communication excellence
- Ticketing system usage
- Multilingual communication
- Sales persuasion
- Restock procedures
- Patience and tolerance
- Technological literacy
- Team player
- Cash handling
- Customer Service
- Refund and exchange processing
- Keen problem solver
- Hard-working
Languages
English
Fluent
Polish
Native
Timeline
Cleaner
ACS TECA
2021.11 - 2025.09
Customer Assistant
Vue Cinemas
2021.08 - 2026.01
Scottish Qualifications Certificate - Website Design & Development
North East Scotland College
2021.08 - 2024.05
Cleaner
Calpine
2019.07 - 2019.08
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Lochside Academy
2018.08 - 2019.06
Torry Academy
2014.08 - 2018.06