Joshua Collins
Chesterfield,Derbyshire
Summary
Brings 7 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
7
7
years of professional experience
Work history
Customer assistant
Marks & Spencer
Chesterfield, Derbyshire
08.2017 - 03.2024
- Adhered strictly to policies and procedures for continued company compliance.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained clean sales floors, organising merchandise for visually-appealing displays.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Answered [3]+ telephone calls per day with professionalism.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
BTEC Level 3 - Computer Networks & Security
GCSEs - Business Studies & IT
Skills
- Staff training and mentorship
- Outstanding customer service
- Superb time management
- Upselling expertise
- Social media marketing
- Problem-solving
- Communication skills
- Outgoing and enthusiastic
Affiliations
- Fitness
References
References available upon request.
Languages
English
Fluent
Timeline
Customer assistant - Marks & Spencer
08.2017 - 03.2024
Chesterfield College - BTEC Level 3, Computer Networks & Security
Hasland Hall Community School - GCSEs, Business Studies & IT
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