Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
BusinessAnalyst

Arturs Grigonis

Oban

Summary

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management. Hardworking individual with excellent initiative and work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
8
8
years of post-secondary education

Work history

Customer Assistant

Lidl
Oban, Argyll and Bute
09.2022 - Current
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Created attractive visual merchandising and shop window displays.
  • Deep cleaned shop floor to uphold strong hygiene and presentation standards.
  • Performed daily opening and closing functions and inventory management.
  • Handled cash and card payments with accuracy.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered detailed advice on product and service benefits.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.
  • Participated in staff meetings to discuss new developments.
  • Practiced cross-selling techniques to showcase other products and services.
  • Coached and trained team members to increase productivity and growth.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
  • Tracked orders and processed refunds for new and existing customers.

General Labourer

Argyll Bathrooms
Remote
09.2022 - 12.2022
  • Stored building materials safely and securely, minimising damage and loss.
  • Kept building and construction areas clear and tidy, reducing site risks.
  • Prioritised jobs effectively to meet daily construction deadlines.
  • Performed basic electrical tasks, plumbing repairs and maintenance work.
  • Operated concrete mixers, circular saws and cordless drills.
  • Reduced waste by accurately measuring materials to strict specifications.
  • Prepared surfaces for painting using hand scrapers and wire brushes.
  • Interpreted plan documents to correctly complete work.
  • Assisted project progress by providing reliable labouring support to various site teams.
  • Safely and responsibly transported construction supplies to relevant locations, aiding effective, efficient labouring operations.
  • Enthusiastically picked up various labouring and construction tasks across site to aid team success.
  • Transported goods and materials safely and securely to prevent damage and loss.
  • Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
  • Adhered to site health and safety guidelines, maintaining safe, secure working environments.
  • Complied with health and safety regulations during operation of equipment.
  • Utilised proper protective headgear, safety glasses and clothing during construction.
  • Interpreted and applied project instructions following specifications.
  • Inspected equipment to detect damages and faulty wiring.
  • Removed hazardous materials to maintain health and safety measures.

Shift Manager

Lidl
Oban, Argyll and Bute
07.2019 - 09.2022
  • Completed comprehensive shift reports to support seamless handovers.
  • Conducted audits and reviews to enhance team performance.
  • Led by example and demonstrated company best practices.
  • Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
  • Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
  • Ordered stock and procured services to deliver on company goals.
  • Increased team efficiency by analysing staff and equipment performance.
  • Kept employees operating productively to meet business and customer needs.
  • Updated training and procedures to address skills gaps and challenges.
  • Adhered to company standards and compliance requirements for operations and cleanliness.
  • Filled in for staff absences achieve consistent rota coverage.
  • Trained and mentored new employees to maximise team performance.
  • Promoted safety culture through clear communications and inspections.
  • Developed continuous improvement initiatives to drive team efficiencies.
  • Evaluated team outputs and delivered constructive feedback to aid professional development.
  • Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
  • Cash handling and making sure that all in and out of cash process was organised
  • Processing refunds to ensure customer satisfaction

Customer Assistant

Lidl
Oban, Argyll and Bute
07.2018 - 07.2019
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Created attractive visual merchandising and shop window displays.
  • Deep cleaned shop floor to uphold strong hygiene and presentation standards.
  • Handled cash and card payments with accuracy.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered detailed advice on product and service benefits.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.
  • Participated in staff meetings to discuss new developments.

Second Chef

Rowantree Hotel
Oban, Argyll and Bute
02.2017 - 07.2018
  • Followed recipe specifications strictly to produce high volume of food orders.
  • Managed food usage by First-In, First-Out (FIFO) rules, avoiding unnecessary waste.
  • Sanitised counters and utensils used to prepare raw meat, eggs and fish.
  • Met company portion and serving size standards, maintaining kitchen cost-efficiency.
  • Maintained clean and tidy food preparation areas.
  • Removed expired food from kitchen areas, composting waste and recycling packaging.
  • Plated completed meals with meticulous attention to presentation and portion control.
  • Handled special customer requests to meet dietary needs and mitigate allergen risks.
  • Monitored line production to achieve consistent quality.
  • Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
  • Tracked ingredient use and portioning, identifying opportunities to reduce costs and improve profitability.
  • Oversaw chefs, cooks and kitchen support staff to run smooth operation.
  • Applied culinary expertise toward development of seasoned, complex and speciality foods.
  • Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
  • Reduced customer complaints by enforcing strict quality control procedures.
  • Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
  • Inspected completed work and stations to verify conformance with standards.
  • Built attractive displays of food items, enticing customers to make additional purchases.
  • Monitored kitchen operations to spot and correct issues impacting team performance or quality.
  • Maximised restaurant capacity by coordinating seamless, efficient meal services.
  • Coordinated recruitment and training of kitchen staff to develop high-performing team.
  • Set kitchen standards governing cooking procedures, garnishes and food presentation.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
  • Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
  • Forecasted demand and orders optimum level of supplies to prevent spoilage.
  • Checked freezers and refrigerators to verify correct storage and temperatures.
  • Supervised and trained junior chefs cook assigned dishes.
  • Collaborated with head chef to create innovative, seasonal menus for special events.
  • Oversaw maintenance of kitchen to comply with food safety procedures.
  • Aided management to practice food hygiene standards.
  • Prepared, produced and packed food in tight timescales.

Kitchen porter/ Chef

Hunters Quay Holiday Village
Dunoon, Argyll and Bute
01.2016 - 02.2017
  • Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Upheld consistently high standards of cleanliness to conform with food health and hygiene regulations.
  • Organised and cleaned assigned sections meticulously, thoroughly sanitising and cleaning preparation and storage surfaces.
  • Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
  • Assisted senior kitchen teams with ingredients preparation, enabling readiness for next service.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.

Head Chef

The Glen
Oban, Argyll and Bute
01.2015 - 01.2016
  • Developed and delivered exciting, memorable dishes, increasing repeat business.
  • Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
  • Arranged regular equipment maintenance and servicing, maintaining functional kitchen machinery.
  • Planned popular promotional menu additions based on seasonal pricing and product availability.
  • Monitored linework processes to maintain consistency in quality, quantity and presentation.
  • Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
  • Maintained well-organised mise en place, ensuring efficient and consistent kitchen workspaces.
  • Obtained fresh ingredients from local farms, maximising kitchen sustainability.
  • Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
  • Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
  • Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
  • Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
  • Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
  • Prepared selected dishes and ingredients in advance, improving efficiency during peak service hours.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Prevented cross-contamination by thoroughly cleaning and sanitising utensils, pans and surfaces.
  • Sanitised equipment and kitchenware to adhere to hygiene and cleanliness protocols.
  • Meticulously checked delivery contents to verify product quality and quantity.

Kitchen Porter/Chef

Rowantree Hotel/Steakhouse
Oban, Argyll and Bute
01.2010 - 01.2015
  • Coking food to highest standards as well as checking stock levels and make necessary orders
  • Maintaining a safe and secure kitchen environment by following and enforcing standards and procedures
  • Followed recipe specifications strictly to produce high volume of food orders.
  • Managed food usage by First-In, First-Out (FIFO) rules, avoiding unnecessary waste.
  • Sanitised counters and utensils used to prepare raw meat, eggs and fish.
  • Met company portion and serving size standards, maintaining kitchen cost-efficiency.
  • Maintained clean and tidy food preparation areas.
  • Removed expired food from kitchen areas, composting waste and recycling packaging.
  • Plated completed meals with meticulous attention to presentation and portion control.
  • Handled special customer requests to meet dietary needs and mitigate allergen risks.
  • Monitored line production to achieve consistent quality.
  • Prepared, produced and packed food in tight timescales.
  • Aided management to practice food hygiene standards.
  • Experimented with new dishes while incorporating customer feedback.
  • Oversaw maintenance of kitchen to comply with food safety procedures.
  • Collaborated with head chef to create innovative, seasonal menus for special events.
  • Monitored kitchen equipment to gauge functionality.
  • Executed efficient mise en place to facilitate smooth service.
  • Supervised and trained junior chefs cook assigned dishes.
  • Checked freezers and refrigerators to verify correct storage and temperatures.
  • Forecasted demand and orders optimum level of supplies to prevent spoilage.
  • Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
  • Set kitchen standards governing cooking procedures, garnishes and food presentation.
  • Monitored kitchen operations to spot and correct issues impacting team performance or quality.
  • Inspected completed work and stations to verify conformance with standards.
  • Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
  • Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
  • Oversaw chefs, cooks and kitchen support staff to run smooth operation.
  • Tracked ingredient use and portioning, identifying opportunities to reduce costs and improve profitability.
  • Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.

kitchen porter

Manor House
Oban, Argyll and Bute
01.2010 - 01.2011
  • Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Checked dining area supplies and promptly replenished low stock.
  • Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
  • Verified adequate levels of produce and ingredient supplies, restocking low items to maintain kitchen operations.
  • Maintained exceptional kitchen cleanliness in preparation for daily breakfast, lunch and dinner services.
  • Organised and cleaned assigned sections meticulously, thoroughly sanitising and cleaning preparation and storage surfaces.
  • Provided flexible working hours to meet demands of peak restaurant hours, maintaining excellent food service provisions.
  • Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service.
  • Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Assisted senior kitchen teams with ingredients preparation, enabling readiness for next service.
  • Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
  • Upheld consistently high standards of cleanliness to conform with food health and hygiene regulations.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Used kitchen equipment as instructed and to safety protocols.
  • Rotated stock to keep ingredients fresh.
  • Checked equipment state to identify and report faulty machinery for repair.
  • Received and unloaded new inventory for storage in stores.
  • Rotated food on workstations and in display cases, disposing of spoilt items.
  • Observed health and hygiene standards to minimise food contamination.

choker man

Ian Shaw LTD
Remote
01.2009 - 01.2010
  • Working at landing as well as make sure is clear and no one enters in time of
  • Wore appropriate safety equipment to reduce site risk.

Education

SCQF Level 5 - Rural Skills

UHI Argyll
Oban
06.2012 - 06.2014

High -

Oban High school
Oban, Argyll and Bute
09.2008 - 06.2014

education -

Salacgrivas High School
Latvia
2008

Skills

  • Team player
  • Retail sales expertise
  • Keen problem solver
  • Self-motivated
  • Exemplary customer service
  • Dispute resolution
  • Lead management
  • Advanced product knowledge
  • Customer retention
  • Transaction processing
  • Staff training and mentorship
  • Customer experience
  • Record maintenance
  • Customer care
  • Order processing
  • Material Inspection
  • Quality assurance
  • Kitchen staff coordination
  • Staff Management
  • Food plating and presentation
  • Safe food handling
  • Food preparation and safety
  • Performance improvement
  • Order accuracy
  • Risk assessment
  • Hazard management
  • Issue investigations
  • Safety inspections
  • Continuous improvements
  • Health and safety orientations
  • Team Building
  • Risk management
  • Preventive measures
  • Fraud investigation
  • Safeguarding
  • Beer, wine and cocktail service
  • Suggestive selling
  • Enthusiastic communicator
  • Floor staff management
  • Cash management experience
  • Accurate and detailed
  • Diary management
  • Customer friendly
  • Problem resolution
  • Clean driving record
  • Fast learning
  • Bar security
  • Challenge 25 policy
  • Organised and reliable
  • Courteous
  • Expert multitasker
  • Bar cleaning and maintenance
  • Personal training

Interests

  • Nature walks
  • Travelling
  • Learning new skills
  • Movies/ TV shows
  • Self improvement
  • Wood working
  • Cooking
  • Technology
  • Listening to music
  • Problem solving
  • Puzzles
  • DIY
  • Gardening
  • Collector

Languages

English
Fluent
Latvian
Native
Russian
Beginner

Timeline

Customer Assistant

Lidl
09.2022 - Current

General Labourer

Argyll Bathrooms
09.2022 - 12.2022

Shift Manager

Lidl
07.2019 - 09.2022

Customer Assistant

Lidl
07.2018 - 07.2019

Second Chef

Rowantree Hotel
02.2017 - 07.2018

Kitchen porter/ Chef

Hunters Quay Holiday Village
01.2016 - 02.2017

Head Chef

The Glen
01.2015 - 01.2016

SCQF Level 5 - Rural Skills

UHI Argyll
06.2012 - 06.2014

Kitchen Porter/Chef

Rowantree Hotel/Steakhouse
01.2010 - 01.2015

kitchen porter

Manor House
01.2010 - 01.2011

choker man

Ian Shaw LTD
01.2009 - 01.2010

High -

Oban High school
09.2008 - 06.2014

education -

Salacgrivas High School

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Arturs Grigonis