Summary
Overview
Work history
Education
Skills
Timeline
Generic

Harry London

Tunbridge Wells

Summary

During my years throughout school i studied many subjects which became drastically narrowed down from when GCSE's and A-Level had been presented to me. However during my GCSE's i was faced with a challenge that we all know to be the unfortunate pandemic Covid-19. although the restrictions of lockdown and quarantine hindered my education due to the fact that i was not in the environment of a school for nearly half a year. Yet, i persevered and adapted my learning style to achieve the grades that eventually i earned.

Excusing my work and education life, i engage in various of physical exercise and activities. Firstly i play semi-professional football and have been playing since the age of 17. Also i like to consistently attend the gym 4-5 times a week which i enjoy part taking in as it maintains my motivation for a capable, strong and disciplined mindset. From a young age i have always been bathed in sporting activities and have fell in love with exercise since. This led to me also pursuing some coaching roles in gymnastics and football. These roles were aimed at young age groups and creating a safe and fun environment to engage in differing training sessions and drills which our aim as a franchise was to try to get young children to have fun and also maintain a healthy level of competitiveness in which young individuals can learn basic skills in which will be vital if they are willing to push on to develop their skills to an elite level.

Recently i am currently working at a Local Marks & Spencer's as a customer assistant as a stepping stone. I am looking to really push on and i am willing to fulfill my potential within a certain working genre which i am yet to figure out. During my time here at Marks & Spencer's i have become a Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements. I am also a Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Football has always been a big aspect of who i am as i have been playing or have been involved in the sport for 10 years. In other terms in has consumed my whole teenage years aswell as other activities. I have played for a few local teams growing up such as Langton Green, Crowborough, Rusthall, Tonbridge Angels and Maidstone United. When i was 13 i was on trial at Crystal palace football club which was an amazing experience. Due to my exposure to sport over a prolonged period of time i have become a hardworking athlete skilled in sports and offer top physical strength, stamina and form. I work continuously to develop abilities and best personal records to advance team performance.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

Customer assistant

Marks & Spencer
Tunbridge Wells, Kent
10.2022 - Current
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Implemented customer follow up to uphold service standards.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Listened actively to offer accurate information and best solution to their needs.
  • Advised customers on availability, pricing and location of products.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Completed transactions to replace or exchange defective items.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Handled cash and card payments with accuracy.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Replenished stock and processed deliveries to maximise product availability.
  • Completed customer orders with speed and accuracy.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Football coach

Msporti
Tunbridge Wells, Kent
11.2022 - 05.2023
  • Instilled discipline and principles of good sportsmanship, reducing pitch misconduct and penalties for bad behaviour.
  • Collaborated with coaches to develop training curricula for different age groups.
  • Motivated individuals and groups to achieve positive results against set goals.
  • Planned cohesive training schedules to drive team performance.
  • Coached young individuals to refine specific techniques and enhance confidence.
  • Directed effective exercise programmes and training strategies, bolstering individual and team performance.
  • Led practice sessions to simulate gameplay and help athletes learn new strategies.
  • Engaged positively with players in high-energy sessions to improve field skills and talents.
  • Delivered empowering leadership, embodying calm demeanour and ethical approach to team sports play.

Gymnastics coach

Tigers Gymnastics
Tunbridge Wells, Kent
09.2021 - 08.2022
  • Consistently applied effective, innovative coaching methods to meet and exceed team needs.
  • Inspired good sportsmanship and adherence to official rulebook.
  • Prepared students for competition by providing physical training, emotional support and mentoring, and teaching new routines.
  • Set up and safe proofed gym area before sessions.
  • Maintained safe training environments for minimised risk of injury.
  • Adapted coaching and leadership styles to suit individual needs for maximised athlete engagement.
  • Taught gymnastics skills to children of varied ages, abilities and experience levels.
  • Coached young individuals to refine specific techniques and enhance confidence.

Education

GCSEs - English language

St Gregory's Catholic School
Tunbridge Wells
04.2021 - 05.2021

GCSEs - English Literature

St Gregory's Catholic School
Tunbridge Wells
04.2021 - 05.2021

GCSEs - History

St Gregory's Catholic School
Tunbridge Wells
04.2021 - 05.2021

GCSEs - Mathematics

St Gregory's Catholic School
Tunbridge Wells
04.2021 - 05.2021

GCSEs - Physical Education

St Gregory's Catholic School
Tunbridge Wells
04.2021 - 04.2021

GCSEs - Religious Studies

St Gregory's Catholic School
Tunbridge Wells
04.2021 - 05.2021

GCSEs - Science Trilogy

St Gregory's Catholic School
Tunbridge Wells
04.2021 - 05.2021

GCSEs - Spanish

St Gregory's Catholic School
Tunbridge Wells
04.2021 - 05.2021

A-Levels - Physical Education

St Gregory's Catholic School
Tunbridge Wells
09.2021 - 06.2023

A-Levels - English Language

St Gregory's Catholic School
Tunbridge Wells
09.2021 - 06.2023

A-Levels - History

St Gregory's Catholic School
Tunbridge Wells
09.2021 - 06.2023

Skills

  • Retail sales expertise
  • Keen problem solver
  • Payment processing
  • Customer care
  • Team player
  • Stockroom procedures
  • Data confidentiality
  • Staff training and mentorship
  • Transaction processing
  • Customer experience
  • Advanced product knowledge
  • Communication skills
  • Customer-focused
  • Time management
  • Leadership
  • Building relationships
  • Training exercises
  • Physical education
  • Offensive and defensive strategy
  • Safety understanding
  • Confident
  • Takes Initiative
  • Fast-Paced
  • Approachable and Understanding

Timeline

Football coach

Msporti
11.2022 - 05.2023

Customer assistant

Marks & Spencer
10.2022 - Current

Gymnastics coach

Tigers Gymnastics
09.2021 - 08.2022

A-Levels - Physical Education

St Gregory's Catholic School
09.2021 - 06.2023

A-Levels - English Language

St Gregory's Catholic School
09.2021 - 06.2023

A-Levels - History

St Gregory's Catholic School
09.2021 - 06.2023

GCSEs - English language

St Gregory's Catholic School
04.2021 - 05.2021

GCSEs - English Literature

St Gregory's Catholic School
04.2021 - 05.2021

GCSEs - History

St Gregory's Catholic School
04.2021 - 05.2021

GCSEs - Mathematics

St Gregory's Catholic School
04.2021 - 05.2021

GCSEs - Physical Education

St Gregory's Catholic School
04.2021 - 04.2021

GCSEs - Religious Studies

St Gregory's Catholic School
04.2021 - 05.2021

GCSEs - Science Trilogy

St Gregory's Catholic School
04.2021 - 05.2021

GCSEs - Spanish

St Gregory's Catholic School
04.2021 - 05.2021
Harry London