Hayley Blews
Wolverhampton,West Midlands
Summary
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work history
Customer assistant
Tesco
Wolverhampton, West Midlands
11.2013 - Current
- Offered advice on product selection for enhanced levels of support and service.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Created attractive visual merchandising and shop window displays.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Performed daily opening and closing functions and inventory management.
- Offered prompt solutions to maintain customer satisfaction.
- Handled cash and card payments with accuracy.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Offered detailed advice on product and service benefits.
- Established positive relationships with clients by going extra mile to build rapport.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
Tote Cashier
Ladbrokes
Wolverhampton, West Midlands
06.2004 - 11.2008
- Reduced customer wait times through optimised checkout processes.
- Helped meet business needs by working extra shifts.
- Handled cash payments with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Greeted customers entering the stadium and responded promptly to customer needs.
- Checked notes carefully to spot counterfeit currency.
- Engaged in pleasant chit chat for friendly and personalised service.
Trainee sales assistant
James Beattie PLC
Wolverhampton, West Midlands
06.2000 - 08.2001
- Worked collaboratively with sales teams to meet sales goals.
- Presented proposals to internal teams to help improve final sales pitches.
- Helped with promotion and organisation of new product launches.
Education
English Level 2 - English
City of Wolverhampton College
Wolverhampton 09.2019 - 05.2020
Mathematics Level 1 - Mathematics
City of Wolverhampton College
Wolverhampton 09.2019 - 12.2019
Skills
- Team player
- Exemplary customer service
- Self-motivated
- Advanced product knowledge
- Staff training and mentorship
- Queue management
- Payment processing
- Transaction processing
- Customer experience
- Training programmes
Timeline
English Level 2 - English
City of Wolverhampton College
09.2019 - 05.2020
Mathematics Level 1 - Mathematics
City of Wolverhampton College
09.2019 - 12.2019
Customer assistant
Tesco
11.2013 - Current
Tote Cashier
Ladbrokes
06.2004 - 11.2008
Trainee sales assistant
James Beattie PLC
06.2000 - 08.2001
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