Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Paulraj Fernando

Gillingham,Kent

Summary

Dear Sir/Madam I am sending you this covering letter and CV in regard to the position advertised in. Having read the advert, I would like to apply for the position. I have an ability to grow with a job, handle responsibility and build positive relationships with work colleagues at all levels. My present employer is very satisfied with my work rate, and I am confident that I can bring the same level of high performance to your company. Beyond that which is already mentioned in my attached resume, I am someone who knows how to set goals and achieve them and have a proven track record of being able to conceive, develop & execute strategies. I feel certain that my strong communication skills coupled with my ability to adopt to situation will be of immediate value to your company. I very much hope that you will look favourably upon my application by recognizing my enthusiasm, talents in the field my future potential. I would dearly like to further discuss the scope of this. Thank you in advance for your time and consideration .

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Customer assistant

Lidl
Gillingham
- Current

Trading assistant

Sainsbury's
Gravesend, Kent
01.2019 - 09.2022
  • Provided customer service support to clients by answering questions about account balances, trade orders and other topics in area of expertise.
  • Helped portfolio managers review holdings during quarterly reporting periods.
  • Reviewed portfolio valuation for accuracy of pricing and holdings.

Manager

Cost Cutter Supermarket & Brixton Super Market
London
12.2016 - 12.2019


  • Disseminate tasks and orders to employees
  • Train and evaluate trainees
  • Check the flow of the store from time to time
  • Check the products before the opening and closing of the store
  • Encode the delivered or ordered materials or products
  • Assist the customer with their demands, suggestions and complaints
  • Communicate with the manager regarding the sales, employees and other important matters.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Supported new business initiatives and projects and contributed to review meetings and change processes.

Business development manager

Mundio Mobile
London
01.2015 - 12.2016
  • I have good working experience in Poland, France, Austria, Sweden, Italy, Portugal, Germany, Denmark, Italy and Spain as a business development manager
  • Worked as an English Translator for NGO, Trincomalee and District development association in Sri Lanka
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Influenced key decision-making and established trust with stakeholders.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Drew on understanding of key markets to push development of business strategies.
  • Aligned team activities towards ambitious growth plans to achieve impressive, lasting results.
  • Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.
  • Updated sales strategies using data to improve standard team practices.
  • Coached team to build client relationships and exceed sales targets.
  • Launched new product lines with strong retail and marketing strategy.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.

Sales Advisor

PC World Mega Store
London
04.2013 - 01.2014
  • Provide advice & guidance to customers to help them find the right product & services to meet their needs
  • Learning about products and services through excellent in-house training
  • Ensuring that all customers are happy with service both during the sale and after they have left the store
  • Resolving customer queries and complaints brilliantly and in a timely
  • Ensuring that all the store standards are achieved
  • Providing support in other areas of the store as required
  • As officer in charge whenever the presence of the Manager is not available.
  • Retained customers by building rapport and delivering tailored product recommendations.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.

Education

BA(Hons) - Business management

Icon college
London
02.2020 - 02.2023

Skills

  • Keen problem solver
  • Staff training and mentorship
  • Self-motivated
  • Retail sales expertise
  • Team player
  • Exemplary customer service
  • Training programmes
  • Customer experience
  • Lead management
  • Dispute resolution
  • Customer retention
  • Data confidentiality

Languages

English
Fluent

Timeline

BA(Hons) - Business management

Icon college
02.2020 - 02.2023

Trading assistant

Sainsbury's
01.2019 - 09.2022

Manager

Cost Cutter Supermarket & Brixton Super Market
12.2016 - 12.2019

Business development manager

Mundio Mobile
01.2015 - 12.2016

Sales Advisor

PC World Mega Store
04.2013 - 01.2014

Customer assistant

Lidl
- Current
Paulraj Fernando