jaymee KING
Brighton,East Sussex
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times. Upbeat customer assistance with strong complaint handling expertise. Diffuses conflict and converts customers through active listening and rapport building. Exceeds targets by delivering consistent service. Successful customer assistance with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions. Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 2 years of service-focused experience. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
2
2
years of professional experience
Work history
Customer Assistant
Boots UK
Brighton, Brighton and Hove
06.2021 - Current
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Handled cash and card payments with accuracy.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Assisted manager in implementing and updating procedures to sustain quality standards.
- Tracked orders and processed refunds for new and existing customers.
- Coached and trained team members to increase productivity and growth.
Skills
- Retail sales expertise
- Team player
- Self-motivated
- Keen problem solver
- Advanced product knowledge
- Staff training and mentorship
- Brand awareness and representation
- Customer experience
- Creative mind
- Energetic
- Like to get involved
- Enjoy learning skills
Languages
English
Advanced
Interests
- Music
- Makeup
- Hair and beauty
Hobbies
- Glitter Tattoos
- Arty
- Hair and Beauty
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Assistant
Boots UK
06.2021 - Current
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