Jack Burgess
Newcastle upon Tyne,Tyne and Wear
Summary
Dedicated professional with a strong work ethic and a proven ability to excel in team environments. Effective communicator and skilled in following instructions, ensuring seamless collaboration. Experienced in leading teams to enhance efficiency and productivity. Adaptable to diverse work settings and quick to learn new processes and challenges.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work history
Store Assistant
Aldi Stores Ltd
Newcastle upon Tyne, Tyne and Wear
2025.09 - Current
- Arrange display sections attractively to encourage impulse buys during busy periods.
- Receive deliveries on time to support quick shelf restocking.
- Coordinate with team members to keep store operations running smoothly.
- Maintain shop cleanliness to keep a welcoming shopping environment.
- Monitor the shop floor to deter thefts and reduce losses.
- Restock shelves effectively to improve product availability for customers.
- Respond promptly to customer queries to strengthen service quality.
- Handle complaints efficiently to maintain customer satisfaction and trust.
- Direct customers to desired merchandise to reduce searching time.
Crew Member
McDonald's
Stoke-on-Trent, Staffordshire
2022.11 - 2025.05
- Follow hygiene practices during food handling for safety at all times.
- Stay calm during high-pressure periods and provide solutions promptly.
- Work with team members to maintain a friendly environment and productivity.
- Coordinate with kitchen staff for timely order preparation to reduce waits.
- Execute daily operation procedures to follow company policies every shift.
Junior Sous Chef
Verso Lounge, Loungers Company
Stafford, Staffordshire
2018.12 - 2021.09
- Improved service quality by keeping kitchen output consistently up to standard.,Supported safe food handling by maintaining accurate temperature and equipment records.,Maintained ingredient readiness through routine stock counts and timely ordering.
Supervisor
Verso Lounge, Loungers Company
Stafford, Staffordshire
2018.05 - 2018.12
- Monitored shift standards for customer satisfaction, cleanliness, and food preparation quality.
- Provided constructive feedback to staff to improve performance levels.
- Encouraged open dialogue across team members to maintain inclusive working environment.
- Enforced safety regulations to support a safe working environment.
- Identified potential risks and reduced them using proactive mitigation actions.
- Handled customer complaints promptly to support higher customer satisfaction rates.
- Delegated tasks effectively to balance workload across team members.
Supervisor
The Butlers Bell, Wetherspoons
Stafford, Staffordshire
2014.09 - 2018.04
- Managed cash handling, shift start and end safe counts, and stock counts.
- Implemented company policies effectively, maintained high standards of service delivery.
- Coordinated with other supervisors to maintain consistency across shifts.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Education
Degree - E-Sports
Staffordshire University
Stoke-on-TrentExtended Diploma - Horticulture BTEC Level 3
Rodbaston College
PenkridgeLevel 3 Extended Diploma - Apllied Sciences
Stafford College
StaffordGCSEs -
Blessed William Howard Catholic High School
Stafford 2007.01 - 2012.04
Skills
- Conflict resolution
- Financial transactions
- Customer support
- Product insight
- Communication skills
- Team-oriented approach
- Time organisation
References
- Marie, Howe, 07500335642, Verso Lounge
- Adam, Hetherington, 07780685697, Verso Lounge
Timeline
Store Assistant
Aldi Stores Ltd
2025.09 - Current
Crew Member
McDonald's
2022.11 - 2025.05
Junior Sous Chef
Verso Lounge, Loungers Company
2018.12 - 2021.09
Supervisor
Verso Lounge, Loungers Company
2018.05 - 2018.12
Supervisor
The Butlers Bell, Wetherspoons
2014.09 - 2018.04
GCSEs -
Blessed William Howard Catholic High School
2007.01 - 2012.04
Degree - E-Sports
Staffordshire University
Extended Diploma - Horticulture BTEC Level 3
Rodbaston College
Level 3 Extended Diploma - Apllied Sciences
Stafford College