Summary
Overview
Work history
Education
Skills
Timeline
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Ewan Fairbairn

Saltash,Cornwall

Summary

Dedicated professional with a strong foundation in customer service and cash handling, adept at resolving customer queries and managing refunds and exchanges. Demonstrates expertise in product display techniques, stock management, and safety protocol compliance. Known for an efficient work ethic, attention to detail, and the ability to maintain food safety standards. Career goal includes advancing within the retail sector while continuing to enhance skills in conflict resolution and active listening.

Overview

9
9
years of professional experience

Work history

Store assistant

Waitrose & Partners
Saltash, Cornwall
07.2025 - Current
  • Monitored shop floor consistently to deter thefts and losses.
  • Coordinated with team members for smooth store operation.
  • Ensured products' freshness by regularly checking and removing expired items.
  • Received deliveries timely, ensuring rapid shelf restocking.

Assistant manager

BrewDog
Plymouth, Devon
06.2024 - 06.2025
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Created a positive work environment, resulting in higher employee morale.
  • Provided support to manager during audits, ensuring accurate reports.

Shift manager

J D Weatherspoon
Plymouth, Devon
09.2022 - 06.2024
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Managed inventory control, reduced wastage.
  • Honoured employee punctuality by creating fair rotas that respected their time off requests..
  • Enhanced productivity through performance monitoring and constructive coaching sessions.
  • Motivated employees towards achieving sales targets, increased overall store revenue..

Customer service assistant

EE
Plymouth, Devon
10.2021 - 09.2022
  • Assisted customers with product inquiries for enhanced shopping experience.
  • Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
  • Provided exceptional levels of customer service consistently; creating loyal customers .
  • Demonstrated excellent problem-solving skills when dealing with complex customer issues.
  • Utilised advanced computer skills for efficient data entry and record keeping.

Shift leader

J D Weatherspoons
Plymouth, Devon
11.2016 - 10.2021
  • Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
  • Fostered teamwork amongst employees, enhancing workplace synergy and morale.
  • Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
  • Coordinated employee tasks to meet business objectives efficiently.

Education

GCSEs -

Ridgeway Secondary School
Plymouth

Skills

  • Product display techniques
  • Efficient work ethic
  • Safety protocol compliance
  • Cash register operation
  • Food safety training
  • Customer query resolution
  • Flexible
  • Cash handling
  • Customer Service
  • Refund and exchange processing
  • Attention to Detail
  • Stock management
  • Conflict Resolution
  • Cashing up
  • Cleaning
  • Active listening

Timeline

Store assistant

Waitrose & Partners
07.2025 - Current

Assistant manager

BrewDog
06.2024 - 06.2025

Shift manager

J D Weatherspoon
09.2022 - 06.2024

Customer service assistant

EE
10.2021 - 09.2022

Shift leader

J D Weatherspoons
11.2016 - 10.2021

GCSEs -

Ridgeway Secondary School

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Ewan Fairbairn