Jessica Broome
Newport,Shropshire
Summary
Offering strong customer service skills and positive attitude. Knowledgeable about handling transactions, stocking shelves, and maintaining clean shopping environment. Ready to use and develop communication, teamwork, and problem-solving skills in Customer Servicerole.
Eager to learn new skill's, Meet new people and advance through Retail based job's - Looking to eventually end up in a Management position although quite happy to remain in Customer Service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Store assistant
Nix Service Station
Newport, Shropshire
2023.06 - Current
- Capable of working solo and managing the store alone.
- Handling Deliveries.
- Stock Rotation, Facing Up.
- Dealing with intense rushes on the till alone, Managing to go through a queue quickly while maintaining professional mannerism's and good customer service.
- Developed close friendship's with regular customer's.
- Regularly watching CCTV to ensure no drive off's will occur, Although managing drive off's professionally without stressing myself or anxiety, Ensuring it's dealt with correctly and timely.
- Experience in being a key holder, Having both opening shifts and closing shifts.
- Experienced in creating a cash float for the next day, Alongside cashing up, Locking up.
- Gaining technical skill's with cash drawer's, the till, lottery machine, and fuel pump's when it comes to diagnosing breaks etc.
Sales assistant
Poundstretcher
Newport, Shropshire
2022.12 - 2023.06
- Built strong relationships with regular customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Trained new staff members, fostering a supportive working environment.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Managed till operations smoothly, reducing waiting time for customers.
- Improved customer service by efficiently handling queries and complaints.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Collaborated with sales managers to meet target quotas.
Potato Grader - Seasonal
North Lynn Farm
Newport, Shropshire
2022.09 - 2022.10
- Manual Labour on Conveyor Belt Machinery 40 Hour Weeks.
- Sorting Potato's and Grading them alongside taking out twigs and stones as they pass through.
- Cleaning the Conveyor's and Machinery.
- As a first job it improved my teamwork massively.
Chef
Telford College - The Orange Tree
Telford, Shropshire
2019.09 - 2021.09
- Gained Work Experience in the College's own Restaurant.
- Preparing course meal's alongside preparing tea and coffee.
- Managed time in a fast paced enviroment.
- Maintained high safety standards during food preparation and serving procedures.
Education
GCSEs - English, Math's, Catering and Hospitality.
Burton Borough School
Newport, Telford and Wrekin 2016.09 - 2019.09
NVQ Level 2 - Catering and Hospitality
Telford College
Telford, Telford and Wrekin 2018.09 - 2019.09
NVQ Level 1 - Hairdressing
Stafford College
Stafford, Staffordshire 2020.09 - 2021.09
Skills
- Punctuality and reliability
- Electronic payments processing
- Security measures understanding
- Money counting mastery
- Vigilance and security awareness
- Fault finding in products
- Product display techniques
- Warehouse equipment use
- Efficient work ethic
- Shipment unloading
- Retail software proficiency
- Loss prevention tactics
- Visual merchandising
- CCTV monitoring
- Customer query resolution
- Complaint handling
- Stock control procedures
- Safety protocol compliance
- Returns processing
- In-store promotions
- Delivery coordination
- Cash register operation
- Food safety training
- Barcode scanning
- Cleaning procedures
- Product promotion
- Flexible
- Cash handling
- Customer Service
- Product knowledge
- Attention to Detail
- Stock management
- Conflict Resolution
- Effective communication
- Team player mentality
- Outgoing and enthusiastic
- Superb time management
- Cashing up
- Food Hygiene Certificate
- Active listening
- Returns and exchanges
Affiliations
- Art
- Gaming
- Fishkeeping
- Socialising
- Nature
- Exploration
- Film and TV
- Digital Art and Design
- Cooking
- Craft
- Books
- Writing
References
References available upon request.
Timeline
Store assistant
Nix Service Station
2023.06 - Current
Sales assistant
Poundstretcher
2022.12 - 2023.06
Potato Grader - Seasonal
North Lynn Farm
2022.09 - 2022.10
NVQ Level 1 - Hairdressing
Stafford College
2020.09 - 2021.09
Chef
Telford College - The Orange Tree
2019.09 - 2021.09
NVQ Level 2 - Catering and Hospitality
Telford College
2018.09 - 2019.09
GCSEs - English, Math's, Catering and Hospitality.
Burton Borough School
2016.09 - 2019.09