Lucas Gill
Swinton,Manchester
Summary
Dedicated professional with a strong focus on customer service and complaint handling, demonstrating an efficient work ethic and attention to detail. Skilled in food safety training, safety protocol compliance, and stock control procedures, ensuring optimal operational standards. Expertise in customer query resolution and retention tactics, complemented by effective communication and conflict resolution skills. A team player mentality drives successful customer engagement techniques, aiming to enhance service quality and foster long-term client relationships.
Friendly and approachable, with excellent communication and organisational skills tailored to retail environments. Proven ability to manage inventory and assist customers, ensuring seamless shopping experience. Committed to driving sales and enhancing customer satisfaction.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Store assistant
Morrisons
Swinton, Manchester
2023.07 - Current
- Handled complaints efficiently, ensuring customer satisfaction.
- Assisted customers, resulting in a positive shopping experience.
- Coordinated with team members for smooth store operation.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Supported colleagues during peak hours for efficient checkout process.
- Managed inventory effectively to prevent stock shortages.
- Enhanced customer service by responding promptly to queries.
- Directed customers towards desired merchandise successfully reducing search time.
- Guided customers to locate products or alternative items.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
NVQ Level 2 - Plumbing
City skills college
Salford 2021.09 - 2023.05
GCSEs - Maths and English
Co-op academy swinton
Swinton, Manchester 2016.09 - 2021.05
Skills
- Efficient work ethic
- Food safety training
- Complaint handling
- Safety protocol compliance
- Stock control procedures
- Customer query resolution
- Customer Service
- Attention to Detail
- Conflict Resolution
- Customer retention tactics
- Customer engagement techniques
- Effective communication
- Team player mentality
Languages
English
Fluent
Timeline
Store assistant
Morrisons
2023.07 - Current
NVQ Level 2 - Plumbing
City skills college
2021.09 - 2023.05
GCSEs - Maths and English
Co-op academy swinton
2016.09 - 2021.05