Chedzani Mbinda
Canterbury,United Kingdom
Summary
Versatile business professional with extensive experience in team management, employee evaluations, and training development. Proven track record in recommending promotions and implementing personal improvement plans. Experienced in academia, effectively teaching and coaching business students. Strong communicator adept at translating corporate insights into engaging classroom lessons.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Store assistant
Aldi
Canterbury, Kent
10.2024 - 01.2026
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Directed customers towards desired merchandise successfully reducing search time.
- Tagged products quickly and accurately with price tags and stickers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Managed customer lines for minimum wait times and high satisfaction.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Worked energetically to maintain efficient operations during peak trading hours.
- Helped customers obtain specialised help for refunds and exchanges.
- Accepted card, cash and cheque payments in POS register system.
- Displayed promotional material on storefronts to attract shoppers.
- Delivered personalised customer service with a smile to promote return custom.
- Requested and checked customer IDs at checkout for age-restricted products.
- Built rapport with new and existing customers to boost client retention.
- Ensured products' freshness by regularly checking and removing expired items.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
Trading Assistant
Sainsbury's
Faversham, Kent
09.2024 - 10.2024
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Carried out active selling from initial customer greeting.
- Delivered personalised customer service with a smile to promote return custom.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Guided customers to locate products or alternative items.
- Ensured products' freshness by regularly checking and removing expired items.
Terminal Manager
Astron Energy Botswana
Francistown , Botswana
09.2021 - 07.2024
- Led terminal operations, logistics, and inventory management
- Achieved 6% reduction in operational costs through strategic resource management
- Award: 2023 Best SHEQ Performance, Astron Energy
- Led in budget preparation for the terminal, aiding in financial control and planning.
- Implemented safety protocols to reduce workplace accidents.
- Improved efficiency by streamlining terminal operations and procedures.
Part-time Basic Accounting Lecturer
University of Botswana
Francistown, Francistown
09.2021 - 08.2022
- Provided feedback on student work, improved academic performance.
- Served as personal tutor for struggling students, increased pass rates.
- Implemented innovative teaching methods, improved student engagement rates.
- Lectured on complex subjects for better student understanding.
- Engaged, motivated and inspired students to develop thirst for knowledge.
- Lectured classes using exceptional communication techniques to enhance engagement.
- Graded periodic exams, inputting marks and feedback onto computer system.
- Varied teaching strategies, catering to educational needs of students from different academic and social backgrounds
- Provided calm environment for candidates through effective invigilation duties.
Operations and Global Sales
Sunpower Japan
Fukushima, Fukushima
07.2020 - 08.2021
- Expanded market presence in Africa, increasing sales revenue by 10%
- Gained extensive experience in manual labor, logistics, and customer relationship management
- Conducted economic and commercial surveys to successfully locate most profitable markets.
- Reviewed sales performance and addressed actionable solutions for underperforming areas.
- Cultivated global market knowledge for improved sales strategies.
Credit Control Officer
Riverside Hospital
Francistown, Botswana
08.2014 - 05.2018
- Achieved a 95% recovery rate, reducing overdue accounts by 60%
- Actioned credit requests from stakeholders, maintaining company credit exposure within frameworks.
- Processed new credit applications while adhering strictly to internal policies, maintaining organisational integrity.
- Negotiated favourable payment plans, reducing company's exposure to high-risk accounts.
- Informed customers of potential legal action and required remediation to avoid escalation.
- Documented payments and transactions to maintain complete records.
- Managed a personal ledger whilst keeping in regular contact with the finance team; achieving harmonious working relationships.
Education
MBA - Finance and Business Management
International University of Japan
Minamiuonuma 10.2018 - 06.2020
BCom - Financial Management
University of South Africa
Pretoria 01.2011 - 12.2015
Skills
- Business / Classroom management
- Computer /Digital literacy (eg Online classes, e-learning materials / Business zoom calls)
- Business acumen
- Attention to Detail
- Communication proficiency (Verbal / Written)
- Professional discretion
- Microsoft Office Suite
- Conflict resolution
- Organisational skills (Lesson/Business planning, time management, prioritization for lesson deliver)
- Subject knowledge (Accounting, Business management, Economics)
- Passionate yet Patient and Empathetic
Accomplishments
MEXT Scholarship award 2018 - Japanese Embassy
SHEQ Best Performance 2023 - Astron Energy
Certification
Project Management Knowledge - IUJ 2020
Auditing and Assurance - EBU 2023
References
Available upon request.
Personal Information
Timeline
Store assistant
Aldi
10.2024 - 01.2026
Trading Assistant
Sainsbury's
09.2024 - 10.2024
Part-time Basic Accounting Lecturer
University of Botswana
09.2021 - 08.2022
Terminal Manager
Astron Energy Botswana
09.2021 - 07.2024
Operations and Global Sales
Sunpower Japan
07.2020 - 08.2021
MBA - Finance and Business Management
International University of Japan
10.2018 - 06.2020
Credit Control Officer
Riverside Hospital
08.2014 - 05.2018
BCom - Financial Management
University of South Africa
01.2011 - 12.2015