Graham Duffy
Bonnybridge,Stirlingshire
Summary
Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Dedicated to improving on company goals and meeting business objectives.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Store Manager
Crown Decorating Centre
Falkirk
09.2017 - Current
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
Store Manager
Games Workshop
Stirling
09.2015 - 05.2017
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Assisted customers in locating products around the shop floor promptly.
- Streamlined operations to maximise efficiency and minimise waste.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Business Development Manager
Eazi-Apps
Bonnybridge
06.2012 - 05.2015
- Executed successful product launches, driving market penetration.
- Developed strategic partnerships for sustained growth.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Identified market trends, resulting in enhanced product offerings.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
Education
Higher Grade - Mathematics, Geography, Physics, Business Studies
St Mungo's High School
Falkirk 08.1995 - 05.2001
Skills
- Retail software usage
- Store layout planning
- Visual merchandising insight
- Staff rota arrangement
- Performance monitoring
- Profit and loss understanding
- Product ordering
- Stock control systems
Affiliations
- Tabletop Wargaming
- Woodworking
Certification
Full UK driving licence (Category A, B and B1, no endorsements)
References
References available upon request.
Timeline
Store Manager
Crown Decorating Centre
09.2017 - Current
Store Manager
Games Workshop
09.2015 - 05.2017
Business Development Manager
Eazi-Apps
06.2012 - 05.2015
Higher Grade - Mathematics, Geography, Physics, Business Studies
St Mungo's High School
08.1995 - 05.2001
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