Sorrita Bloor
Manchester, England,Lancashire
Summary
Results-oriented Store Manager with expertise in enhancing customer satisfaction and driving team performance. Proficient in budget oversight, inventory control, and staff training, leading initiatives that improve service quality and operational efficiency. Committed to fostering strong customer relationships and creating a positive shopping experience. Ready to leverage skills in a challenging new role.
Overview
14
14
years of professional experience
Work History
STORE MANAGER
Greggs
Manchester
03.2015 - Current
- Driven Store Manager with a strong background in enhancing customer satisfaction at Greggs, Manchester. Expert in budget oversight and employee motivation, consistently boosting team performance. Skilled in merchandising and loss prevention strategies, effectively achieving goals with a proactive approach.
- Met high-volume demands with enthusiasm and quality service and supporting team members.
- Resolved issues and complaints by developing and implementing effective solutions, ensuring all staff members were informed and supported.
- Trained and mentored new employees on company policies and procedures. new workers on policies and procedures.
- Facilitated skill development for experienced team members, promoting both basic and advanced job skills.
- Collaborated with team members to achieve common goals, ensuring tasks were completed efficiently.
- Assist team members with tasks and consistently meet targets.
- Adapt quickly to emergencies and helped resolve concerns.
- Stayed collected and calm during difficult situations and interactions with members of the public and higher management.
- Help clients feel welcome by conversing warmly and professionally answering requests.
- Interact professionally with guests, staff and general public.
- Keep customer areas neat, clean and presentable with regular attention.
- Wipe down and maintain a clean sanitised workspace and frequently touched surfaces.
- Restock and organise fresh, frozen and ambient stock supplies.
- Flexible with changing demands and requirements to consistently meet objectives.
- Executed assigned tasks with enthusiasm and effective time management skills. with enthusiasm and skills in time management.
- Communicated clearly with all levels of the teams about current work, issues and needs.
- Adhered to policies and procedures for smooth running in daily operations.
- Executed regular tasks and temporary assignments as required.
- Completed assignments efficiently, often on short notice. under short notice and outside of normal hours.
- Received and efficiently handle email and telephone queries.
- Protected sensitive information and maintain confidentiality.
- Listen to directives from senior team members to complete safely.
- Built strong, trusting relationships by reliably handling requests.
store manager
Poundworld
Manchester, England, Lancashire
02.2012 - 01.2015
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Implemented theft prevention measures to reduce store losses.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Enforced team compliance with health and safety requirements to maintain standards.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Coordinated promotional events to increase customer footfall and promote new product launches.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Stored stock safely and securely to maintain quality of goods.
Education
GCSE - MATHS, ENGLISH, SCIENCE, DRAMA, HISTORY
Levenshulme HIgh School
ManchesterSkills
- Budget oversight
- Inventory management
- Stock control systems
- Loss prevention strategies
- Sales leadership
- Sales reporting
- KPI management
- Customer service
- Performance monitoring
- Performance analysis
- Health and safety compliance
- Health and safety
- Security procedures
- POS system operation
- Merchandising expertise
- Visual merchandising
- Merchandising strategy
- Brand Promotion
- Product ordering
- Event coordination
- Staff recruitment
- Employee development
- Staff mentoring
- Staff development
- Employee motivation techniques
- Team motivation
- Conflict resolution
- Store operations efficiency
- Multitasking proficiency
- Scheduling employees
- Microsoft Office proficiency
- Retail software usage
- Plan execution
- Sales driven
- Merchandising creativity
- Store security vigilance
- KPI management
- Store security vigilance
- Retail software usage
- Merchandising creativity
- Plan execution
- Performance analysis
Custom
References available upon request
Timeline
STORE MANAGER
Greggs
03.2015 - Current
store manager
Poundworld
02.2012 - 01.2015
GCSE - MATHS, ENGLISH, SCIENCE, DRAMA, HISTORY
Levenshulme HIgh School