Anita Jordan
Birmingham
Summary
Accomplished retail professional with extensive expertise in visual merchandising, inventory management, and store operations efficiency. Demonstrates proficiency in staff rota arrangement, promotions coordination, and retail software usage to enhance store performance. Adept at implementing sales promotions and ensuring health and safety compliance while maintaining resilience under pressure. Committed to delivering exceptional customer service through effective communication and interpersonal skills. Career goal includes advancing to a senior management role to further drive retail success.
Overview
41
41
years of professional experience
5
5
years of post-secondary education
Work history
Store manager
Barnardo's
Shirley, Solihull
2016.04 - Current
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Assisted customers in locating products around the shop floor promptly.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Maintained an organised stock room for easy accessibility of goods.
- Implemented promotional displays to increase product visibility and sales.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Store Manager
Barnardo's
Dickens Heath, Solihull
2013.05 - 2016.06
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Implemented promotional displays to increase product visibility and sales.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Streamlined operations to maximise efficiency and minimise waste.
Store Manger
Barnardo's
Small Heath, Birmingham
2016.03 - 2016.04
- Implemented promotional displays to increase product visibility and sales.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Streamlined operations to maximise efficiency and minimise waste.
Deputy Store Manager
Barnardo's
Kings Heath, Birmingham
2000.01 - 2013.06
- Facilitated smooth checkouts by maintaining efficient till operations.
- Assisted customers in locating products around the shop floor promptly.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Developed a team-oriented environment by implementing effective leadership strategies.
Full Time Sales Assistant
Barnardo's
Northfield, Birmingham
1997.05 - 2000.09
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Improved customer service by efficiently handling queries and complaints.
- Demonstrated products effectively leading to increased sales conversions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Concession store manager
Barret Shoes
Northfield, Birmingham
1996.06 - 1997.11
- Instituted loss prevention measures reducing instances of theft and damage within the store premises.
- Created attractive window displays attracting higher footfall into the store.
- Responded effectively to unexpected situations, minimising potential disruptions to business operations.
- Addressed customer queries promptly, fostering positive relationships.
Full Time Sales Assistant
Bewise
Northfield, Birmingham
1993.03 - 1996.04
- Conducted daily inventory checks to manage stock levels accurately.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Sales Assitant
Richard's
Birmingham
1985.07 - 1993.09
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Built strong relationships with regular customers for repeat business.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Utilised excellent communication skills to provide detailed product information.
Education
GCSEs -
Selly Park Girl's School
Birmingham 1980.09 - 1985.06
Skills
- Visual merchandising insight
- Staff rota arrangement
- Promotions coordination
- Retail software usage
- Store security measures
- Store layout planning
- Cash handling
- Health and Safety regulations
- Stock control systems
- Barcode scanning
- Product pricing
- Product ordering
- Merchandising expertise
- Communication effectiveness
- Store operations efficiency
- Inventory management expertise
- Visual merchandising creativity
- Retail software literacy
- Sales promotion implementation
- Resilience under pressure
- Safety consciousness
- Store security vigilance
- Stock control systems understanding
- Product knowledge proficiency
- Health and Safety Compliance
- Customer Service
- Interpersonal communication
Timeline
Store manager
Barnardo's
2016.04 - Current
Store Manger
Barnardo's
2016.03 - 2016.04
Store Manager
Barnardo's
2013.05 - 2016.06
Deputy Store Manager
Barnardo's
2000.01 - 2013.06
Full Time Sales Assistant
Barnardo's
1997.05 - 2000.09
Concession store manager
Barret Shoes
1996.06 - 1997.11
Full Time Sales Assistant
Bewise
1993.03 - 1996.04
Sales Assitant
Richard's
1985.07 - 1993.09
GCSEs -
Selly Park Girl's School
1980.09 - 1985.06