Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Sarah Dredge

Featherstone,Wolverhampton

Summary

Experienced Manager, working within the Retail Industry, managing teams at all levels of the business, interfacing with the Senior Management to achieve, and often exceed targets. Able to self-manage, in order to solve day to day issues whilst being a successful face of the business, interacting with customers, to help them get the support expected using a multitude of transferable skills gained over many years working in a challenging, customer facing industry.

Overview

25
25
years of professional experience
1994
1994
years of post-secondary education

Work history

Store manager

Cotton Traders
Wolverhampton, West Midlands
04.2022 - Current
  • Oversee business staffing and training, building successful, customer-focused team.
  • Lead training sessions for new employees, equipping them with necessary skills and knowledge.
  • Conduct performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Developing team-oriented environment by implementing effective leadership strategies.
  • Manage staff rosters, ensuring adequate coverage during peak times.
  • Collaborate with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Health and safety regulations within premises to ensure safe shopping environment.
  • Boost store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Assist customers in locating products around shop floor promptly. Offering alternatives through multi-channel sales options.
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Ensure high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Oversee visual merchandising efforts that enhance overall store appearance.
  • Create seasonal sales plans with varying stock and promotional strategies.
  • Follow industry trends and set pricing strategies to maximise business returns.
  • Exceeding and maintaining growth through company KPI compliance
  • Managing daily weekly, monthly and yearly budgets, currently exceeding Omni budget for 2025.
  • Maintain detailed and current records of inventory, personnel activities and business finances.

Store Manager

Windhorse:Evolution
Shrewsbury/Wolverhampton, Shropshire
07.2006 - 04.2013
  • Opened brand new store in Shrewsbury - on time and within budget.
  • Achieved and maintained highest percentage scores for excellence across chain.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Helped cover-manage and turn around 'crisis' store through staff training and sharing skills. Increased sales by 60%
  • Put forward ideas for generation new business which were approved and implemented.
  • Upheld company stance on ethical trading, charity work and environmental ethos.

Dual Concessions Store Manager

Levi Strauss
Birmingham/London
08.2004 - 07.2006
  • Achieved and remained within top 5 best performing concessions across business.
  • Reduced staffing costs by keeping hours used within 10% of weekly turnover
  • Improved stock holding and collection through successfully negotiating key stock lines.
  • Designed innovative and eye catching visual merchandising using Levi's fixtures and mannequins
  • Motivated employees into achieving and exceeding target related bonuses through incentive
  • Commended for creating 'easy and enjoyable' shopping experience

Store Manager

West One
Birmingham
09.2003 - 02.2004

Corporate Gift Shop Manager

University of Birmingham
Birmingham
02.2002 - 08.2003

Manager/Head Bridal Consultant

Complicite La Fete
Birmingham/Paris
08.2000 - 01.2002

Education

GCSEs - 9 GCSE's

Plantsbrook Secondary School
Birmingham
September 1988 - 06.1993

NVQ Level 2 - Business Administration

Distance Learning
Wolverhampton

NVQ Level 4 - Estate Agency Management

Distance Learning
Wolverhampton

Skills

  • Team Leadership
  • Relationship Management
  • Team motivation
  • Staff mentoring
  • Performance monitoring and progress reviews
  • Staff rota arrangement
  • Store security measures
  • Customer service excellence
  • Visual merchandising creativity
  • Vendor relationship building
  • Store operations efficiency
  • Budget management
  • Sales driven
  • Health and Safety regulations
  • Retail software usage
  • Retail analytics application
  • Inventory management expertise
  • POS system operation
  • Microsoft Office proficiency
  • Operational optimisation
  • Multi-Channel retailing
  • Omni-Channel retailing approach
  • Multitasking proficiency
  • Resilience under pressure

Affiliations

  • I have keen interest in making my own jewellery and accessories for myself, friends and family.
  • I am an avid eBay user since 2004 and regard this as an extension of my retail skills, providing excellent customer service and maintaining 100% feedback.

Timeline

Store manager

Cotton Traders
04.2022 - Current

Store Manager

Windhorse:Evolution
07.2006 - 04.2013

Dual Concessions Store Manager

Levi Strauss
08.2004 - 07.2006

Store Manager

West One
09.2003 - 02.2004

Corporate Gift Shop Manager

University of Birmingham
02.2002 - 08.2003

Manager/Head Bridal Consultant

Complicite La Fete
08.2000 - 01.2002

GCSEs - 9 GCSE's

Plantsbrook Secondary School
September 1988 - 06.1993

NVQ Level 2 - Business Administration

Distance Learning

NVQ Level 4 - Estate Agency Management

Distance Learning

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Sarah Dredge