Aisling Conway
Dungannon,Tyrone
Summary
Accomplished retail professional with expertise in store security measures, retail software usage, and staff rota arrangement. Demonstrates strong leadership in hiring and training, coupled with exceptional customer service skills. Proficient in retail inventory management and merchandise planning, ensuring efficient operations and optimal stock levels. Known for outstanding communication skills and effective problem solving, contributing to a productive work environment.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work history
Store manager
Stewarts Nisa
Cookstown, Mid Ulster
2020.01 - 2026.02
- Managed a team of 12 members, delegating tasks for efficient store operations.
- Implemented promotional displays to increase product visibility and sales.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Resolving customer complaints in a professional manner, therefore improving customer satisfaction and loyalty.
- Communicate with suppliers and purchasing staff to ensure timely delivery of merchandise.
- Ensure all compulsory training records is completed by current and new staff members, with regards selling of alcohol, tobacco, vaping, lottery and fuel.
Cashier/Customer Advisor
Bank of Ireland
Dungannon, Tyrone
2007.09 - 2019.10
- Greeted each customer warmly, creating a friendly welcoming environment.
- Communicated product information to customers, driving informed purchases.
- Processed payments swiftly for improved customer experience.
- Keeping currency and coin in a neat and orderly manner.
- Counting out large amounts of coin and paper money.
- Handling customers complaints, questions and concerns in a professional manner, ensuring a high standard of customer care and follow up.
- Explaining financial fees, interest rates and service charges to customers in a professional manner.
- Wrote and distributed customer correspondence.
Checkout Supervisor
Asda
Omagh, Tyrone
2000.01 - 2007.09
- Provided constructive feedback to staff members for continuous development.
- Facilitated efficient queue management, reducing waiting time for customers.
- Resolved customer complaints with calm professionalism to maintain positive relations.
- Coordinated shift schedules to ensure adequate staffing at all times.
- Trained new staff on POS systems, health and safety regulations and customer protocols.
- Manage cash handling procedures, including reconciling tills, managing safe floats, bank lodgments.
- Educate staff on company procedures, including age restricted sales and security.
- Managing troubleshooting on tills/self checkout issues.
- The ability to work in a fast paced environment and improve efficiency.
Education
GCSEs -
St Ciarans College
Ballygawley 1994.09 - 1999.06
Skills
- Store security measures
- Retail software usage
- Staff Rota arrangement
- Leadership
- Hiring and Training
- Customer Service
- Retail Inventory Management
- Outstanding communication skills
- Merchandise planning
- Time Management
- Problem solving
Timeline
Store manager
Stewarts Nisa
2020.01 - 2026.02
Cashier/Customer Advisor
Bank of Ireland
2007.09 - 2019.10
Checkout Supervisor
Asda
2000.01 - 2007.09
GCSEs -
St Ciarans College
1994.09 - 1999.06