Grace Juliff
Port Ta,Neath Po
Summary
Dedicated professional with expertise in beer pouring proficiency, safe food handling, and alcohol law compliance. Demonstrates composure under pressure and excels in customer service through active listening. Adept at merchandising with a strong commitment to maintaining high standards of service and safety.
Well-versed in hospitality industry with focus on bartending. Deliver exceptional customer experiences and maintain smooth bar operations. Utilise deep knowledge of mixology, specialist spirits and custom drinks. Quick learner with ability to remain calm under pressure.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Bartender
LIve Nation
Cardiff, Cardiff
09.2024 - Current
- Handled cash transactions securely minimising risk of theft or fraud.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Served guests spirits, lagers and stouts at bar.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Checked identification of customers to ensure legal drinking age compliance.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Welcomed guests with friendly conversation and fun atmosphere.
- Input orders into register, calculated bills and collected payments.
Waitress
Best Western
Port Talbot, Neath Port Talbot
08.2023 - 07.2024
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Provided top-notch service to customers, improved overall dining experience.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Collaborated with kitchen staff to ensure order accuracy.
- Advanced team efficiency by assisting in training new waitstaff members.
- Informed kitchen staff regarding special order requirements.
- Attended to customer's needs proactively for first-class waiting service.
- Polished glasses and cutlery to pristine standards.
- Greeted and escorted guests to tables.
- Accommodated special event needs, provided customised services for parties.
Education
A-Levels - Film Studies, Drama, Photography, Welsh Baccularette
Neath College
Neath, Neath Port Talbot 09.2022 - 06.2024
Skills
- Beer pouring proficiency
- Safe food handling
- Alcohol law compliance
- Composure under pressure
- Merchandising expertise
- Customer Service
- Active listening
Languages
Welsh
Fluent
Timeline
Bartender
LIve Nation
09.2024 - Current
Waitress
Best Western
08.2023 - 07.2024
A-Levels - Film Studies, Drama, Photography, Welsh Baccularette
Neath College
09.2022 - 06.2024
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