Ross Mcvetis

• Led bar shifts to ensure efficient, courteous service; crafted cocktails and served food and beverages; managed inventory and deliveries to maintain optimal stock levels; upheld hygiene and licensing standards; trained new staff and coordinated shift handovers for consistent service quality; handled reservations and fostered positive guest relations.
• Handled customer issues efficiently to foster loyalty and trust.
• Enhanced customer experience by suggesting complementary beverages.
• Kept bar area tidy and well-organised to provide a welcoming environment.

My duties as a bartender here were just being the only one there to sell to whoever came by. It was a very quite place so not much needed done, I would often spend my time cleaning and organising as It didn’t get a lot of business. this was due to its poor placement in the airport.
I would be the one to put the delivery away, I would have to manage and clean the lines of the bar and make sure the venue was ready for the morning shift. I would also have to train new starts that happened to join us there.

• Offered personalised beverage recommendations, enhancing customer rapport.
• Served customers, ordered produce and supplies, and managed administrative tasks to ensure smooth operations.
• Trained new staff members on café operations, fostering teamwork and consistency.
• Performed cash handling duties accurately to maintain financial integrity.
• Enhanced bar efficiency by keeping work areas tidy and well-stocked.

• Resolved customer enquiries to enhance overall customer experience. Supported efficient delivery processes by helping with in-store logistics and organisation. within the Store Assisted with external deliveries when a 2nd person was required Documented health and safety incidents to maintain a safe working environment. Oversaw checkout operations to provide efficient service during busy periods.
• Adapted quickly to changes in store layout or product range, minimising disruption to service delivery .
• Collaborated well within a team setting, fostering a positive working atmosphere.
• Showcased strong communication skills when explaining promotions or discounts to customers.

• Improved customer relations by managing customer complaints effectively.
• Managed time efficiently during peak hours to limit customer waiting periods.
• Maintained stock control records and performed associated administrative duties. Replenished stock in aisles on a daily basis Ensured aisles are clear and safe in line with health and safety guidelines Addressed customer enquiries promptly Assisted with deliveries within the Store Assisted with external deliveries when a second person is required Maintain health and safety logs Operated checkout systems during busy periods
• Organised stock shelves neatly to improve the overall appearance of the shop floor.

• Stocked aisles with products to improve shopping experience. Organised deliveries in the warehouse to facilitate easy access and retrieval. Maintained accurate stock control records to ensure optimal inventory levels. and associated admin duties. Monitored compliance with health and safety guidelines to protect staff and customers. Oversaw overflow stock management to maintain accurate inventory records and prevent shortages.
• Excelled in multi-tasking for improved productivity.
• Performed daily checks to guarantee equipment functionality.
• Kept records accurately, ensured accountability and transparency,.

• Utilised product knowledge effectively whilst assisting customers with purchase decisions.
• Enhanced customer engagement by addressing concerns and feedback promptly. by managing customer complaints effectively.
• Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
• Assisted customers purchasing fuel and goods from the garage shop, handled cash and operated the till with associated administrative duties. Replenished shelves with perishable goods to ensure product availability and freshness. Completed training on health and safety regarding fuel use to maintain compliance and ensure customer safety. Trained on fire safety within petrol station.