Hayley Wilkie
Redditch,England
Summary
Offering strong interpersonal and communication skills with keen ability to engage with diverse customers. Knowledgeable about maintaining clean and organised work environment, ensuring smooth operations. Ready to use and develop customer service, multitasking, and teamwork skills needed for this role.
Overview
1
1
year of professional experience
Work history
Bartender
The little lark
Studley Warwickshire
2025.06 - Current
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Developed rapport with regular patrons fostering a loyal customer base.
- Collaborated with team members to provide seamless service during busy periods.
- Checked identification of customers to ensure legal drinking age compliance.
- Implemented new cocktail recipes by researching current trends in the industry.
- Provided excellent service to customers, resulting in repeat business.
- Created an inviting atmosphere through friendly interaction with customers.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Recommended drinks to customers, increasing overall sales.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Resolved customer complaints promptly to maintain good relationships.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Handled cash transactions securely minimising risk of theft or fraud.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Managed stock levels efficiently, preventing shortage during peak hours.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Supported serving staff with fast, accurate beverage preparation.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
Receptionist
MPK car and commercial
Cradley heath
2026.01 - 2026.03
- Managed phone calls, resulting in effective communication flow within the company.
- Completed data entry tasks whilst adhering to strict deadlines.
- Upheld confidentiality with sensitive information handling procedures.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Coordinated office supplies orders to keep necessary materials available at all times.
Education
GCSEs - Maths English science geography art
John wilmott school
Sutton coldfoeld 07.2001
Skills
- Reservation system use
- Bar equipment usage
- Alcohol law familiarity
- Night shift availability
- Liquor storage understanding
- Beverage serving techniques
- Product inventorying
- Alcohol service etiquette
- Sales persuasion
- Serving temperatures knowledge
- Patience endurance
- Hygiene standards adherence
- Tap handle operation
- Understanding of licensing laws
- Strong memory retention
- Beer pouring proficiency
- Glassware cleaning
- Knowledge on draught systems
- vip customer handling
- Proper garnishing techniques
- Knowledge of drink recipes
- Entertainment aptitude
- Tactful complaint handling
- Speed pouring technique
- Money handling
- Food safety understanding
- Cocktail preparation
- Social perceptiveness
- Positive attitude
- Calm demeanour
- People Management
- Customer engagement
- Empathy towards patrons
- Communication proficiency
Timeline
Receptionist
MPK car and commercial
2026.01 - 2026.03
Bartender
The little lark
2025.06 - Current
GCSEs - Maths English science geography art
John wilmott school