Gethin Wheadon

Cardiff,United Kingdom

Summary

Dedicated professional with expertise in self-checkout operation and cash handling, demonstrating communication excellence and strong customer service skills. Proven ability to mediate conflicts and maintain patience and tolerance in high-pressure environments. Adept at restock procedures and product knowledge, contributing to team success as a reliable team player. Committed to enhancing operational efficiency and customer satisfaction, with a focus on continuous improvement in retail settings.

Work history

Customer assistant

Marks & Spencer

Cardiff

12.2024 - 01.2025

Provided shopping advice based on customer needs fostering an engaging shopping experience.
Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Provided excellent customer service to ensure repeat business.
Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
Collaborated efficiently with team members to maintain smooth store operations.
Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
This job was a Christmas temporary role to gain experience to work in other places.

Education

BTEC - Public Services

Cardiff And Vale College

09.2024 -

Skills

Self-Checkout operation
Communication excellence
Patience and tolerance
Conflict mediation
Restock procedures

Team player
Cash handling
Customer Service
Product knowledge

Affiliations

I have had the privilege of representing Wales for Taekwon-Do internationally, in which I have demonstrated commitment, discipline, and a strong competitive spirit. Alongside this, I have been playing football from the age of five, which has, over time, nurtured my teamwork, communication, and leadership skills. Both these sports have instilled in me a strong work ethic, determination, and a need for continuous improvement—qualities which I implement on any task that I take up.

Timeline