George Frank
Swanscombe,Kent
Summary
Customer service and front-of-house operations experience in hospitality settings, focused on guest satisfaction. Strong communication skills and team collaboration. Quickly adapts to new tasks, resolves issues promptly and professionally, and supports smooth workflow.
Overview
1
1
year of professional experience
Work History
Front of House Team Member
Kfc
Gravesend
12.2025 - 09.2026
- Delivered responsive customer service during busy, high-pressure shifts.
- Handled customer orders accurately, ensuring a positive experience through friendly and professional service.
- Resolved customer queries and complaints effectively, contributing to customer satisfaction and loyalty.
- Processed cash and card payments and operated the till efficiently.
- Maintained cleanliness and organisation of restaurant areas to ensure a welcoming environment.
- Maintained high food hygiene and health & safety standards throughout shifts.
- Worked effectively as a team, communicating with colleagues during peak periods.
- Adapted quickly across restaurant areas to match changing business needs.
- Supported colleagues during exceptionally busy periods to meet service expectations.
- Managed multiple tasks at once during peak trading while staying accurate.
- Restocked ingredients, packaging, and supplies to support efficient service.
- Prepared food to company standards using strict recipes and procedures.
- Worked under time pressure while maintaining quality and close attention to detail.
- Followed company policies and procedures consistently during each shift.
- Received positive feedback from managers, recognising commitment to high service standards and teamwork.
Front of House Team Member and Back of house
Chelsea Football Club
London
08.2025 - 09.2026
- Provided professional, friendly service to supporters, guests, and visitors on matchdays.
- Collaborated effectively with a large team to create positive experiences for supporters and guests.
- Communicated confidently with customers and colleagues throughout all shifts to ensure clarity and coordination.
- Worked effectively in fast-paced, high-pressure conditions during busy events.
- Facilitated smooth matchday operations by promptly adapting to changing needs and priorities.
- Maintained composure while managing high-pressure situations and professional while serving large crowds with high volumes.
- Responded swiftly to changing tasks and priorities.
- Kept presentation standards clean and professional throughout every shift.
- Demonstrated reliability, punctuality, and strong work ethic across demanding schedules.
- Received frequent praise from managers for service attitude and performance.
Education
Bachelor of Arts - Accounting and Finance
Bournemouth University
Poole01-2030
Skills
- Order processing
- Customer service
- Customer experience
- Event support
- Operational efficiency
- Quality control
- Time management
- Multitasking
- Adaptability
- Clear communication
- Team collaboration
- Teamwork
- Conflict resolution
- Excellent communication
Timeline
Front of House Team Member
Kfc
12.2025 - 09.2026
Front of House Team Member and Back of house
Chelsea Football Club
08.2025 - 09.2026
Bachelor of Arts - Accounting and Finance
Bournemouth University