Youssef Kouza
Manchester,Rusholme
Summary
Self-motivated professional with strong expertise in guest relations and upselling products and services. Proven ability to engage customers and assist in menu selection, enhancing overall dining experience. Seeking a position that values conflict resolution skills and customer satisfaction. Motivated professional with varied experience in customer-facing roles. Adapts to fast-paced environments, showcasing strong teamwork and communication skills. Eager to contribute to a positive customer experience and support team objectives.
Overview
10
10
years of professional experience
Work History
Front of House Team Member
Premier Inn Hotel
Manchester
10.2025 - Current
- Greeted guests upon arrival, offering immediate assistance and providing a welcoming atmosphere.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
- Resolved customer enquiries and complaints with empathy and professionalism, ensuring prompt issue resolution.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
- Served meals and drinks with professionalism and care, ensuring timely delivery to uphold service standards.
- Informed customers of wait times and kitchen delays to effectively manage expectations.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Front of House Team Member
City of Quebec
London
02.2024 - 09.2025
- Assisted team members during rush hours, enhancing teamwork and maintaining service quality in fast-paced environment.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Greeted guests upon arrival, offering immediate assistance and providing a welcoming atmosphere.
- Processed payments accurately, ensuring efficient transactions for cash and card payments, including bill splitting as requested by customers.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Delivered quick and friendly service, efficiently managing high-volume food and drink orders during peak times.
Accounting Assistant
MAZALU LTD
Morocco, EL JADIDA
02.2021 - 12.2023
- Managed petty cash transactions and maintained detailed expenditure records to ensure financial accountability.
- Maintained general ledger with accurate, updated journal entries.
- Reconciled bank statements to maintain accurate financial records and identify discrepancies promptly.
- Prepared and processed financial documents, including invoices, bills, and accounts payable/receivable, to support timely financial operations.
- Updated and maintained accounting journals, ledgers, and other records detailing financial transactions.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Assisted accountants in tracking and reporting expenses and sales to enhance financial oversight.
- Provided administrative support, including filing, photocopying, and handling sensitive financial information securely.
Shop Assistant
Zara
Malta
10.2020 - 12.2020
- Maintained neat, clean, and organised shelves through effective visual merchandising to enhance product presentation.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished stock and organised displays to ensure an appealing shopping environment.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Resolved customer complaints with empathy, ensuring satisfaction and fostering positive shopping experiences.
Front of House Team Member
Hugo's Burger Malta
Malta
01.2018 - 09.2020
- Assisted team members during rush hours, enhancing service efficiency and fostering teamwork in a fast-paced environment.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Greeted guests upon arrival, offering immediate assistance and providing a welcoming atmosphere.
- Processed payments accurately, ensuring smooth transactions and customer satisfaction with cash and card handling.
- Upheld cleanliness and organisation in dining and service areas, supporting compliance with health and safety regulations.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Shop Assistant
Zara
London
12.2016 - 12.2017
- Maintained neat, clean, and organised shelves through effective visual merchandising to enhance customer experience.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays, ensuring stock appeared professional and accessible to customers.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Resolved customer complaints with empathy, ensuring satisfaction and fostering positive customer relationships.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
Human Resources Assistant
OCP Group
MOROCCO, EL JADIDA
05.2016 - 09.2016
- Developed position descriptions and managed postings on job boards to attract suitable candidates.
- Recorded interviews and maintained candidate correspondence to ensure accurate recruitment tracking.
- Established thorough records for onboarding new staff.
- Assisted managers with ad-hoc administrative tasks and resolved queries to enhance operational efficiency.
Education
Certificate - SAGE 50 software
British Learning Center
Manchester, MAN01-2026
Master of Science - Marketing Management
Northumbria University
London, ENG01-2025
Bachelor of Arts - Business Administration
London School of Commerce Malta
Malta01-2020
NVQ Level 2 - General English
The Language Gallery
London, ENG01-2017
Foundation Degree in Science - Academic English
University of the West of Scotland
London, ENG01-2017
Certificate of Higher Education - Business Management
Specialized Institute of Technology
Morocco01-2016
A-Levels - General Economy
AZZAYTOUNA privat high school
EL JADIDA01-2015
Skills
- Customer service
- Order processing
- Payment processing
- Cash handling
- Stock management
- Health compliance
- Health and safety
- Visual merchandising
- Customer relationship management
- Complaint resolution
- Team collaboration
- Microsoft Excel
- Data entry
- Bookkeeping
- Invoice processing
Languages
Arabic
First Language
English
Advanced
C1
French
Proficient
C2
Timeline
Front of House Team Member
Premier Inn Hotel
10.2025 - Current
Front of House Team Member
City of Quebec
02.2024 - 09.2025
Accounting Assistant
MAZALU LTD
02.2021 - 12.2023
Shop Assistant
Zara
10.2020 - 12.2020
Front of House Team Member
Hugo's Burger Malta
01.2018 - 09.2020
Shop Assistant
Zara
12.2016 - 12.2017
Human Resources Assistant
OCP Group
05.2016 - 09.2016
Certificate - SAGE 50 software
British Learning Center
Master of Science - Marketing Management
Northumbria University
Bachelor of Arts - Business Administration
London School of Commerce Malta
NVQ Level 2 - General English
The Language Gallery
Foundation Degree in Science - Academic English
University of the West of Scotland
Certificate of Higher Education - Business Management
Specialized Institute of Technology
A-Levels - General Economy
AZZAYTOUNA privat high school