Shayami Melendres
Maramag Bukidnon,Philippines
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Front of house team member
Kumbira Restaurant by Joyvin Areja
Maramag Bukidnon, Philippines
09.2023 - 11.2023
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Coordinated seating arrangements for efficient restaurant management.
- Facilitated positive dining experiences by providing excellent customer service.
- Managed cash transactions accurately, ensuring accurate financial records.
Catering supervisor
Grahams Park
MARAMAG Bukidnon, Philippines
02.2021 - 11.2021
- Improved customer satisfaction by providing excellent food and service.
- Maintained cleanliness in all catering areas for a safe and hygienic work environment.
- Streamlined workflow with efficient planning, resulting in smooth operations.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Coordinated with vendors for supply of freshest ingredients.
- Implemented health and safety regulations diligently for a secure working environment.
Education
College Level - Bachelor of Science of Sociology
Bukidnon State University
Bukidnon Philippines 06.2001 - 03.2003
Skills
- Customer service excellence
- Cash handling expertise
- Food safety understanding
- Table setting knowledge
- Menu familiarity
- Table cleaning proficiency
- Order taking speed
- Complaint handling competence
- Catering experience
- Table clearing
- Payment Processing
- Seating arrangement strategies
- Order processing
Timeline
Front of house team member
Kumbira Restaurant by Joyvin Areja
09.2023 - 11.2023
Catering supervisor
Grahams Park
02.2021 - 11.2021
College Level - Bachelor of Science of Sociology
Bukidnon State University
06.2001 - 03.2003
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