Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results Dedicated Front of House Team Member offering first-class customer service. Creates enjoyable dining experiences to boost sales and reviews. Experienced in chain restaurant operations.
Hi, I’m
Clive Barreto
West Hill
Summary
Overview
3
years of professional experience
2
years of post-secondary education
Work history
Zizzi RestaurantsReading
Front of House Team Member
2021.09 - Current (4 education.years_Label & 8 education.months_Label)
Job overview
- As FOH team member, I have picked up alot more knowledge about food service and safety and handling food
- My customer service and ability to upsell the menu was vastly improved upon
- Apart from this I also would be helping around in the bar making drinks and coffees especially cocktails
- I developed a sense of individuality that I very much liked to share with the people I meet
- I thoroughly enjoyed doing my job and would make it very obvious with my service
- I am more of team player since this job and get along with almost anyone I meet
- I would do my best and serve every guest with a bright smile no matter how busy or stressful the shift would be and as a result I would often get many repeat guests request to be seated in my section specifically
- I even help out re-stocking the bar if needed and even closing and cleaning the bar should there be any issues with the staff doing it
- I love interacting with people and it's a major driving factor in me working in the industry.
Madras Flavours ReadingReading
Waiter/Team Member
2021.03 - 2023.11 (2 education.years_Label & 8 education.months_Label)
Job overview
- As a waiter I have the duty of serving the tables whilst also managing the till if needed
- I also make sure to cleanup after closing so the restaurant is ready for the next day
- I also handle phone call orders and delivery orders when required and occasionally help out in the kitchen.
Education
Reading College
GCSE or equivalent in Music
2021.09 - 2023.05 (1 education.year_Label & 8 education.months_Label)
University overview
Reading CollegeReading
GCSEs from Maths
03.2022
University overview
Reading CollegeReading
GCSEs from English
03.2022
University overview
Skills
- Bilingual (9 years)
- Serving Experience
- Customer Service
- Training
- Fast learner
- Sales
- Server
- POS
- Time management
- Upselling
- Food Service
- Bartending
- Alcohol handling
- Payment Processing
- Table clearing
- Menu memorisation
- Order processing
- Food running
- Order taking
- Food hygiene understanding
- Customer experience
- ID verification
- Active listening
- Highly responsible and reliable
- In-depth food and wine knowledge
- FOH procedures
- Upbeat, outgoing and positive
- Effective sales techniques
- Extensive hospitality background
- Food and beverage knowledge
- Exceptional interpersonal skills
- Food safety understanding
- Food and beverage service
- Spirits knowledge
- Service prioritisation
- Teamwork
- Table setting
- Customer relations
- Verbal communication
- Point of sale system operation
- F&B operations
- Courteous
- Cocktail mixing
- Alcohol order processing
- Safe serving knowledge
- Cocktail knowledge
- Food service
- Strong communication
- Beer, wine and cocktail service
- Enthusiastic communicator
- Challenge 25 policy
- Creativity
- Till and cash handling
- Safe food handling
- Communication
- Positive attitude
Languages
English
Native
Hindi
Upper intermediate
B2
Konkani
Advanced
C1
Timeline
Front of House Team Member
Zizzi Restaurants
2021.09 - Current (4 education.years_Label & 8 education.months_Label)
Reading College
GCSE or equivalent in Music
2021.09 - 2023.05 (1 education.year_Label & 8 education.months_Label)
Waiter/Team Member
Madras Flavours Reading
2021.03 - 2023.11 (2 education.years_Label & 8 education.months_Label)
Reading College
GCSEs from Maths
Reading College
GCSEs from English
Interests and hobbies.
Interests and hobbies.
I am also a part time musician and as such am very active in the gigging scene. I have two years of live performance experience under my belt. My skills keep expanding and I am very capable of filling into roles should there be a need for it, whether it is vocals, playing a rhythm section on guitar or supporting the the rhythm section of the band with a very meaningful and appropriate baseline, I am able to do it without over shadowing everything else.
Other than that I also take on solo projects in terms of marketing and promoting any events any of the bands may potentially have and require help in getting it done. I am very familiar in using canva and mostly promote stuff via Instagram. I sometimes do create flyers and posters for my gigs but they're not very common unless it's to be put at very specific targeted spots to draw in more crowd.
Interests and hobbies.
Interests and hobbies.
I am also a part time musician and as such am very active in the gigging scene. I have two years of live performance experience under my belt. My skills keep expanding and I am very capable of filling into roles should there be a need for it, whether it is vocals, playing a rhythm section on guitar or supporting the the rhythm section of the band with a very meaningful and appropriate baseline, I am able to do it without over shadowing everything else.
Other than that I also take on solo projects in terms of marketing and promoting any events any of the bands may potentially have and require help in getting it done. I am very familiar in using canva and mostly promote stuff via Instagram. I sometimes do create flyers and posters for my gigs but they're not very common unless it's to be put at very specific targeted spots to draw in more crowd.