Denzel Ezeh
Welling,UK
Summary
A dedicated team player with exceptional communication skills and a strong background in customer service. Proficient in active listening, order processing, and effective coordination, ensuring seamless operations and customer satisfaction. Demonstrates expertise in sales persuasion, health and safety compliance, payment processing, and cash handling, Committed to effective time management, problem solving and achieving career goals through continuous improvement and dedication to excellence.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Front of House Team Member
The Salad Project
London
07.2023 - 08.2024
- Maintained safe hygiene and food handling standards for fall compliance.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Managed and Processed anywhere between 100-300 orders daily
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Performed additional tasks to keep dining room running smoothly.
- Provided warm, friendly welcome to visitors, maintaining a good first impression.
- Managed cash transactions accurately, ensuring accurate financial records.
Front of House
The Yacht
London
06.2022 - 10.2022
- Was part of a team which managed the floor and dining area of an established bar.
- Assisted with taking of orders on tills.
- Maintained neat and clean dining area and environment.
- Had open and detailed discussions with management about any issues.
- Remained flexible and maintained the ability to adapt to any environment.
- Collaborated well with front of house staff for smooth service operations.
- Completed housekeeping duties to maintain clean and orderly Front Of House (FOH) spaces.
Education
International Baccalaureate -
Bexley Grammar School
09.2020 - 07.2022
Bachelor of Arts - History & Sociology
University of Warwick
10.2022 - 07.2025
Skills
- Communication Skills
- Customer Service
- Effective Time Management
- Dedicated team player
- Active Listening
- Order processing
- Order taking
- Effective co-ordination
- Sales persuasion
- Health and Safety Compliance
- Payment Processing
- Cash handling
Languages
English
French
Accomplishments
Mixed Netball Captain
- Captained a University level sports club at a BUCS level
- Trained team members in preparation for Matches
- Planned Training Schedules and Drills to help improve those at all levels
Extra Skills & Interests
- Microsoft: Highly experienced in Word, Excel, Powerpoint, Teams & Outlook
- Mac: Confident in all areas of the Mac OS, with high profficieny in Keynote, Pages & Numbers
Timeline
Front of House Team Member
The Salad Project
07.2023 - 08.2024
Bachelor of Arts - History & Sociology
University of Warwick
10.2022 - 07.2025
Front of House
The Yacht
06.2022 - 10.2022
International Baccalaureate -
Bexley Grammar School
09.2020 - 07.2022
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