Gavin Chapman-Galloway

• Provided compassionate support to bereaved families by discussing funeral arrangements.
• Coordinated all aspects of funerals for seamless proceedings.
• Customised service options to meet individual family needs.
• Demonstrated exemplary customer service for increased client satisfaction.
• Liaised with florists, caterers and other suppliers for comprehensive event management.
• Handled legal paperwork efficiently reducing stress for grieving relatives.

During my time as a Funeral Director I have been part of a working group developing the floral tribute range, covered roles such as Funeral Service Manager and been part of working groups looking at personalisation. I am an active member of the Colleague Voice team and have also been part of the Owned By You Right By You sessions, helping provide feedback on change.

• Provided comfort and reassurance to grieving families by offering empathetic support.
• Established trust with bereaved families for smoother arrangement proceedings.
• Ensured accurate funeral programs by meticulously checking details.
• Maintained cleanliness and tidiness within the facility, promoting a calm environment.
• Worked closely with clergy or celebrants for personalised service delivery.
• Looked after all matters of costing and invoicing to ensure accuracy with regards to payments and billing.

• Successful running of my own franchise.
• Looked after all matters of accounting and finance.
• Encouraged and motivated members to improve their health and achieve their dream weight.