Summary
Overview
Work history
Education
Skills
Timeline
Generic

Annmarie Watt

Cambuslang,South Lanarkshire

Summary

Hard-working with strong organisational skills to achieve company goals through planning and prioritisation.

Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Offering strong interpersonal and communication skills with experience in customer service and teamwork. Knowledgeable about maintaining positive attitude and delivering high-quality service in fast-paced environments. Ready to use and develop problem-solving, time management, and collaboration skills.

Overview

30
30
years of professional experience
16
16
years of post-secondary education

Work history

Night Ambulance Crew

Co Op Funeralcare
Glasgow
2018.09 - Current

Collection, transportation and preparation of deceased persons from a range of locations and scenarios in a professional, empathetic and dignified manner.

Update and maintain records and identification processes. Liaise with colleagues, care home and NHS staff, Police Scotland and families.

Clean and maintain the private ambulance.

Funeral Director

Co Op Funeralcare
Glasgow
2015.05 - 2018.09

Arrange and conduct funerals to clients needs and requirements.

Explain laws and assist with legal forms. Organise flowers, transport, newspaper notices, music and so on. Liaise with clergy, crematorium and cemetery staff and manage team colleagues on the day of the funeral.

Funeral Service Operator

Wylie & Lochhead / Co Op Funeralcare
Glasgow
2010.05 - 2015.05

Prepare and transport deceased persons accordingly.

Drive private ambulance, limousine, hearse. Clean and maintain the fleet.

Office administrator / Customer Services Advisor

Sterling Furniture
Glasgow
2008.08 - 2010.05

Sterling Furniture took over Vogue Furniture.

Daily office administration duties, responsible for handling all customer complaints and queries. Arrange various technicians for inspections and process all information to relevant manufacturers.

Dispatch Clerk

Vogue Furniture
Glasgow
2003.08 - 2008.08

Daily office administration tasks. Responsible for checking incoming stock and arranging deliveries and payments with customers.

Office Supervisor

CSL Library Suppliers
Glasgow
2000.06 - 2003.07

Daily office administration duties.

I was responsible for providing libraries throughout the U.K with audio materials/compact discs and talking books.

Meetings with representatives to source materials, place orders and distribute goods.

Office Junior

Top Chart Educational
Glasgow
1995.02 - 1999.07

This was the founder company of CSL Library Suppliers.

As a junior I learned the general routine of an office environment, gaining knowledge in various procedures such as typing, reception, administration, clerical and word processing packages including Sage.

I was promoted to Supervisor and had the additional responsibility of 2 office juniors.

Education

Diploma - Embalming

Caledonian School of Embalming
Glasgow
2008.01 - 2013.09

First Aid

St Andrews Ambulance Service
Glasgow
2011.01 - 2012.01

Scottish Qualifications Certificate - Psychology

Langside College
Glasgow
1999.08 - 2000.05

Scottish Qualifications Certificate - Text Processing (2&3), Communications (3), Introduction to Literature, Core Maths (3)

Holyrood Secondary School
Glasgow
1992.08 - 1995.01

Scottish Qualifications Certificate - Games & Sports (Netball 2), Introduction to Food Preparation Techniques, Cookery Processes (A)

Holyrood Secondary School
Glasgow
1992.08 - 1995.01

GCSEs - Office Administration Studies, Physical Education (2), English, French (3), Maths, Biology (4)

Holyrood Secondary School
Glasgow
1988.08 - 1992.05

Skills

I am experienced in working in a busy environment and comfortable working as a team or on my own I enjoy the challenges and pressure of a fast-flowing environment

I am adaptable and keen to pursue opportunities to learn new skills and develop within the job

I believe in delivering the best quality service possible

Timeline

Night Ambulance Crew

Co Op Funeralcare
2018.09 - Current

Funeral Director

Co Op Funeralcare
2015.05 - 2018.09

First Aid

St Andrews Ambulance Service
2011.01 - 2012.01

Funeral Service Operator

Wylie & Lochhead / Co Op Funeralcare
2010.05 - 2015.05

Office administrator / Customer Services Advisor

Sterling Furniture
2008.08 - 2010.05

Diploma - Embalming

Caledonian School of Embalming
2008.01 - 2013.09

Dispatch Clerk

Vogue Furniture
2003.08 - 2008.08

Office Supervisor

CSL Library Suppliers
2000.06 - 2003.07

Scottish Qualifications Certificate - Psychology

Langside College
1999.08 - 2000.05

Office Junior

Top Chart Educational
1995.02 - 1999.07

Scottish Qualifications Certificate - Text Processing (2&3), Communications (3), Introduction to Literature, Core Maths (3)

Holyrood Secondary School
1992.08 - 1995.01

Scottish Qualifications Certificate - Games & Sports (Netball 2), Introduction to Food Preparation Techniques, Cookery Processes (A)

Holyrood Secondary School
1992.08 - 1995.01

GCSEs - Office Administration Studies, Physical Education (2), English, French (3), Maths, Biology (4)

Holyrood Secondary School
1988.08 - 1992.05
Annmarie Watt