Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annmarie Watt

Cambuslang,South Lanarkshire

Summary

Hard-working with strong organisational skills to achieve company goals through planning and prioritisation.

Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Offering strong interpersonal and communication skills with experience in customer service and teamwork. Knowledgeable about maintaining positive attitude and delivering high-quality service in fast-paced environments. Ready to use and develop problem-solving, time management, and collaboration skills.

Overview

30
30
years of professional experience
16
16
years of post-secondary education

Work History

Night Ambulance Crew

Co Op Funeralcare
Glasgow
09.2018 - Current

Collection, transportation and preparation of deceased persons from a range of locations and scenarios in a professional, empathetic and dignified manner.

Update and maintain records and identification processes. Liaise with colleagues, care home and NHS staff, Police Scotland and families.

Clean and maintain the private ambulance.

Funeral Director

Co Op Funeralcare
Glasgow
05.2015 - 09.2018

Arrange and conduct funerals to clients needs and requirements.

Explain laws and assist with legal forms. Organise flowers, transport, newspaper notices, music and so on. Liaise with clergy, crematorium and cemetery staff and manage team colleagues on the day of the funeral.


Funeral Service Operator

Wylie & Lochhead / Co Op Funeralcare
Glasgow
05.2010 - 05.2015

Prepare and transport deceased persons accordingly.

Drive private ambulance, limousine, hearse. Clean and maintain the fleet.

Office administrator / Customer Services Advisor

Sterling Furniture
Glasgow
08.2008 - 05.2010

Sterling Furniture took over Vogue Furniture.

Daily office administration duties, responsible for handling all customer complaints and queries. Arrange various technicians for inspections and process all information to relevant manufacturers.

Dispatch Clerk

Vogue Furniture
Glasgow
08.2003 - 08.2008

Daily office administration tasks. Responsible for checking incoming stock and arranging deliveries and payments with customers.

Office Supervisor

CSL Library Suppliers
Glasgow
06.2000 - 07.2003

Daily office administration duties.

I was responsible for providing libraries throughout the U.K with audio materials/compact discs and talking books.

Meetings with representatives to source materials, place orders and distribute goods.

Office Junior

Top Chart Educational
Glasgow
02.1995 - 07.1999

This was the founder company of CSL Library Suppliers.

As a junior I learned the general routine of an office environment, gaining knowledge in various procedures such as typing, reception, administration, clerical and word processing packages including Sage.

I was promoted to Supervisor and had the additional responsibility of 2 office juniors.

Education

Diploma - Embalming

Caledonian School of Embalming
Glasgow
01.2008 - 09.2013

First Aid

St Andrews Ambulance Service
Glasgow
01.2011 - 01.2012

Scottish Qualifications Certificate - Psychology

Langside College
Glasgow
08.1999 - 05.2000

Scottish Qualifications Certificate - Text Processing (2&3), Communications (3), Introduction to Literature, Core Maths (3)

Holyrood Secondary School
Glasgow
08.1992 - 01.1995

Scottish Qualifications Certificate - Games & Sports (Netball 2), Introduction to Food Preparation Techniques, Cookery Processes (A)

Holyrood Secondary School
Glasgow
08.1992 - 01.1995

GCSEs - Office Administration Studies, Physical Education (2), English, French (3), Maths, Biology (4)

Holyrood Secondary School
Glasgow
08.1988 - 05.1992

Skills

I am experienced in working in a busy environment and comfortable working as a team or on my own I enjoy the challenges and pressure of a fast-flowing environment

I am adaptable and keen to pursue opportunities to learn new skills and develop within the job

I believe in delivering the best quality service possible

Timeline

Night Ambulance Crew

Co Op Funeralcare
09.2018 - Current

Funeral Director

Co Op Funeralcare
05.2015 - 09.2018

First Aid

St Andrews Ambulance Service
01.2011 - 01.2012

Funeral Service Operator

Wylie & Lochhead / Co Op Funeralcare
05.2010 - 05.2015

Office administrator / Customer Services Advisor

Sterling Furniture
08.2008 - 05.2010

Diploma - Embalming

Caledonian School of Embalming
01.2008 - 09.2013

Dispatch Clerk

Vogue Furniture
08.2003 - 08.2008

Office Supervisor

CSL Library Suppliers
06.2000 - 07.2003

Scottish Qualifications Certificate - Psychology

Langside College
08.1999 - 05.2000

Office Junior

Top Chart Educational
02.1995 - 07.1999

Scottish Qualifications Certificate - Text Processing (2&3), Communications (3), Introduction to Literature, Core Maths (3)

Holyrood Secondary School
08.1992 - 01.1995

Scottish Qualifications Certificate - Games & Sports (Netball 2), Introduction to Food Preparation Techniques, Cookery Processes (A)

Holyrood Secondary School
08.1992 - 01.1995

GCSEs - Office Administration Studies, Physical Education (2), English, French (3), Maths, Biology (4)

Holyrood Secondary School
08.1988 - 05.1992
Annmarie Watt