Victoria Holdsworth

• Conducting funeral arrangement appointments with families to ascertain the needs of the client and any wishes the deceased had for their funeral. Working to establish trust between the funeral home and the families
• Talking families through all appropriate options offered for their loved ones funeral and preparing a detailed estimate of expenses to support families in their choices
• Handling all paperwork related to the funeral including death certificates and legal documents for cremation or burial efficiently.
• Booking and coordinating all funeral arrangements, facilitating contact between clergy or celebrants and families, coordinating with florists and other suppliers
• Facilitating respectful viewing arrangements for families with appropriate and empathetic support offered. Giving reassurance that their loved ones will be taken care of with kindness and respect.
• Ensuring that the deceased is respectfully presented for viewings and any issues dealt with swiftly and appropriately to ensure dignity at all times
• Delivering compassionate aftercare follow-up calls providing emotional support post-service and sign posting any further care the company can provide such as Masonry services

• All aspect of daily care including personal care
• Aid in mobility exercises which resulted in improved physical strength among elderly residents.
• Delivered excellent customer service by addressing concerns of patients' families.
• Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
• Collaborated with healthcare team for effective patient care delivery.
• Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
• Monitored vital signs of patients for early detection of health complications.
• Administered medication to patients, ensuring proper health management.
• Respected privacy and dignity of each resident during provision of care services.

• All aspects of daily childcare for children aged 0 to 4 years
• Enhanced children's social skills through organising group activities.
• Fostered positive relationships with parents for better understanding of child's needs.
• Provided timely feedback on each child's progress during parent-teacher meetings improving transparency and trust.
• Promoted a safe and stimulating environment by managing nursery resources effectively.

• Maintained clean and organised premises for customer comfort, cleanliness and efficiency.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Provided recommendations for customers with excellent abilities in up selling products
• Optimised workflow in busy periods through successful coordination with the kitchen staff.
• Enhanced guest satisfaction through attentive and prompt service.
• Advanced team efficiency by assisting in training new waitstaff members.
• Accommodated special event needs, provided customised services for parties.

Providing efficient running and staging of lighting and sound for performances