Rebecca Jane Gustard-Smith
Stockton-On-Tees,County Durham
Summary
Professional Call Centre Agent with excellent phone manner, outstanding interpersonal skills and first-class customer service expertise. Proficient in sales and customer data management. Well-versed in call-handling systems.
Overview
9
9
years of professional experience
Work history
Call Centre Agent
Capital One
Remote
2022.10 - Current
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Smoothened customer onboarding experience, providing superior level of customer care.
Customer Advisor
Three
Middlesbrough
2022.06 - 2022.10
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
Sales Assistant
CEX
Stockton
2022.03 - 2022.06
- Testing Hardware
- Stocking and Merchandising Shelves Helping and Upselling to Customers
Supervisor
Middlesbrough
2021.06 - 2021.11
- Managed daily bookkeeping
- Managed day to day sales
- Created work schedules
- Opened and closed store
- Inventory management
- Oversaw recruiting and training
- Demonstrated excellent people skills in both client and employee relationships
Sales Team Member
Next - Teesside
2014.12 - 2017.09
- Cleaning the shop floor
- Upselling to Customers
- Aiding Customers
- Creating Contracts for customers to pay monthly for furniture
Education
Bachelor's - Game Design
Teesside University
Bachelor of Science - Computing and IT
Open University
Remote 2023.02 -
Skills
- Cash Handling
- Customer Service
- Marketing
- Retail
- Sales
- Microsoft Office
- Inventory
- MS Office
- Inbound call handling
Additional Information
- Personal Details , Eligible to work in the UK: Yes
Languages
Swedish
Elementary
Timeline
Bachelor of Science - Computing and IT
Open University
2023.02 -
Call Centre Agent
Capital One
2022.10 - Current
Customer Advisor
Three
2022.06 - 2022.10
Sales Assistant
CEX
2022.03 - 2022.06
Supervisor
2021.06 - 2021.11
Sales Team Member
Next - Teesside
2014.12 - 2017.09
Bachelor's - Game Design
Teesside University