Neil Campbell
Lenzie,East Dunbartonshire
Summary
Empathetic Funeral Services Director well-versed with funeral planning. Outstanding time management and organisation skills. Dedicated to provide high quality services.
Overview
27
27
years of professional experience
Work History
Funeral director
Co-op Funeralcare
G65 9DG, Kilsyth
02.2008 - Current
- Sourced and ordered materials for funeral and memorial services within tight deadlines.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Made targeted product recommendations to support bereaved decision-making.
- Coordinated arrangements for funeral services and burial ceremonies.
- Arranged funeral/memorial services in a professional caring manner.
- Worked with cemeteries to arrange opening, grave-digging and burial activities on client request.
- Dressed deceased in chosen clothing and transported bodies to casket.
- Successfully maintained clean driving licence and access to reliable transportation. Excellent geographical knowledge of central Scotland.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered tailored assistance to customers with disabilities.
- Contacted relevant parties to arrange transportation of bodies from place of death to funeral home.
- Improved customer satisfaction by promptly dealing with family requests and last-minute service changes.
- Instructed staff on body viewing, prayers and collection arrangements made with family or friends.
- Scheduled clergy and pallbearers to assist with last rites and farewell arrangements.
- Addressed concerns and explained costs of funeral services to family or friends of deceased people.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Discussed options and preferences for disposition of remains with family members.
- Processed invoices and payment runs with complete accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Sales Supervisor
Slaters Mens Wear
Glasgow, GLG
07.1997 - 03.2004
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
- Achieved exceptional client satisfaction feedback and ratings.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Collected customer and market feedback and reported information to company leadership.
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
John Paul Academy
Glasgow 06/1981 - 06/1986
Skills
- Funeral planning
- Funeral contracts negotiation
- Removals and transfers coordination
- Caring and sensitive
- Customer-orientated
- Health and safety risk assessments
- Home and hospital removals
- Empathetic customer service
- Complaint management
- Strong communication
- Funeral conduction
Timeline
Funeral director
Co-op Funeralcare
02.2008 - Current
Sales Supervisor
Slaters Mens Wear
07.1997 - 03.2004
John Paul Academy
06/1981 - 06/1986
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