Gaspar Moreno Monteagudo

• Lead all aspects of restaurant operations, ensuring exceptional guests satisfaction metrics (nps) and operational efficiency.
• Manage and develop a multicultural team including managers, chefs, and front-of-house staff.
• Oversee recruitment, onboarding, training, performance management, and succession planning.
• Drive sales growth and profitability through effective labour, food and cost control management.
• Monitor and analyze financial performance, producing action plans to achieve business targets.
• Ensure compliance with food safety, health & safety, licensing and company standards.
• Build a positive workplace culture focused on engagement, accountability and continuous improvement.
• Handle customer feedback and resolve complex guest issues professionally and efficiently either in house or through crm system
• Collaborate with area and regional leadership teams to implement company initiatives and operational strategies.

Key Achievements

• Improved employee retention through structured coaching and development programmes.
• Increased guest satisfaction scores through service improvements and team engagement initiatives.
• Successfully managed high-volume trading periods while maintaining service quality and operational standards.
• Developed multiple team members into management positions through mentoring and leadership development.

• Supported overall restaurant operations and financial performance.
• Managed daily service following company standards and team supervision.
• Assisted with recruitment, training, and employee development.
• Maintained compliance with food safety and health & safety regulations.
• Oversee restaurant operations during the absence of the General Manager
• Rota planning of management team and team members.
• Control guests metrics and inform team about actions to improve it.

• Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
• Handled fragile items carefully, resulting in zero damage complaints.
• Improved client satisfaction by delivering packages promptly and accurately.
• Maintained vehicle cleanliness for a professional appearance.
• Assisted in warehouse organisation to streamline packing process.
• Resolved customer complaints effectively, restoring trust in the service provided.
• Loaded and unloaded vehicles safely, preventing injuries or accidents.

• Ensured smooth operation of the restaurant by delegating tasks effectively.
• Managed team rosters to maintain optimal customer service levels.
• Resolved customer complaints promptly, ensuring satisfaction and repeat business.
• Coordinated with kitchen staff for seamless table service during peak hours.
• Maintained high standards of cleanliness and hygiene within the restaurant premises.
• Liaised with suppliers, securing timely delivery of fresh ingredients and supplies.
• Conducted regular training sessions for staff to improve service quality.
• Enforced company policies consistently, maintaining a disciplined work environment.