Victoria Keating
Hackney,LND
Summary
Accomplished professional with extensive expertise in strategic planning, operational management, and financial analysis. Demonstrates a proven ability to drive business development, ensure regulatory compliance, and implement HR policies to optimise organisational performance. Skilled in performance monitoring, budget administration, and staff recruitment and retention, with a strong focus on leadership development and customer relationship management. Adept at delivering professional training and fostering adherence to safety regulations while maintaining operational excellence. Committed to leveraging organisational acumen to achieve sustainable growth and long-term success.
Overview
9
9
years of professional experience
Work History
General Manager
Six by Nico
Canary Wharf , City of London
10.2023 - 03.2025
- Oversee daily operations and ensure efficient workflow across all departments
- Develop and implement strategic plans to achieve business objectives and drive growth with reviewing weekly reports to see revue growth
- Manage budgets, financial reports, and resource allocation to optimize profitability
- Lead, mentor, and motivate diverse team of professionals to achieve peak performance
- Build and maintain strong relationships with key stakeholders, including clients, suppliers, and partners
- Implement best practices and continuous improvement initiatives to enhance operational efficiency
- Menu Changing training, Wine Training
- Reviewed reports from subordinate management to identify areas of opportunity.
- Recruited and managed senior staff with focus on delivering clear results.
General Manager
Wingman's
Shoreditch & Kilburn , Hackney
06.2023 - 10.2023
- Company Overview: Shoreditch & Kilburn Venues
- Directed day-to-day operations, ensuring seamless coordination between departments
- Developed and monitored key performance indicators (KPIs) to track progress and drive improvements
- Managed budgets, forecasts, and financial plans to support business growth and stability
- Led cross-functional teams to execute projects and initiatives on time and within budget
- Optimized processes and procedures to enhance productivity and reduce costs
- Maintained high standards of customer service and satisfaction
General Manager
Imad's Syrian Kitchen
Carnaby Street
11.2020 - 12.2022
- Maintained stock levels to prevent shortages of critical items Daily compliance
- Effectively handled customers complaints and special request
- Managing and motivating team to deliver exceptional customer service and maintain high standards of operations
- Grew business by creatively driving sales and maintaining cost controls
- Achieved productivity improvements while enhancing quality control operations to reduce overhead
- Drove sales and maintained cost controls
- Hired, coached and trained staff, monitored performance and offered mentoring to junior team members
- Generated daily operational and sales reports for corrective action or continuous improvement
- Directed day-to-day operations of Imad's Syrian Kitchen facility to provide safe and enjoyable guest experience
- P&L spreadsheet
- Forecasting, Labouring
General Manager
SBG
Shoreditch, Hackney
01.2019 - 10.2020
- Supported Ops manager in overseeing all aspects of business operations
- Assisted in development and execution of strategic plans to achieve organizational goals
- Coordinated with department heads to ensure alignment and collaboration across teams
- Facilitated training and development programs to enhance team capabilities
- Resolved operational issues and implemented corrective actions to maintain performance standards
- Support across other venues, organising events
- Hiring new Managers, Bartenders to ensure smooth operations
- Oversaw all aspects of daily operations, ensuring smooth running of organisation.
Deputy Manager
The Laundry
Brixton, Lambeth
02.2018 - 01.2019
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption
- Managed and motivated large teams of staff to deliver against daily operational targets
- Uphold compliance and consistently followed company and industry-set standards
- Coached and mentored junior staff, developing confidence and competence for improved service delivery
Box Office
Live Nation
Birmingham, Birmingham
05.2016 - 10.2018
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bar Supervisor
Live Nation
Birmingham, Birmingham
05.2016 - 10.2018
- Trained staff for improved service quality and professionalism.
- Collaborated with management on special events and theme nights generating fresh interest among patrons.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Supervised team members to ensure excellent service delivery.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Maintained bar stocks, replenishing daily as necessary.
Education
High School Diploma - Matts,English,Science
Crispin School
Somerset 10.2009
Skills
- Strategic Planning & Execution
- Financial Analysis & Budgeting
- Performance Management
- Customer Relationship Management
- Safety regulations adherence
- Professional training delivery
- HR policies implementation
- Organisational acumen
- Regulatory compliance
- Leadership development
- Operations oversight
- Performance monitoring
- Staff recruitment and retention
- HR systems knowledge
Personal Information
Custom
Available upon request.
Timeline
General Manager
Six by Nico
10.2023 - 03.2025
General Manager
Wingman's
06.2023 - 10.2023
General Manager
Imad's Syrian Kitchen
11.2020 - 12.2022
General Manager
SBG
01.2019 - 10.2020
Deputy Manager
The Laundry
02.2018 - 01.2019
Box Office
Live Nation
05.2016 - 10.2018
Bar Supervisor
Live Nation
05.2016 - 10.2018
High School Diploma - Matts,English,Science
Crispin School
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