Antonio Santini

Key Responsibilities & Achievements:

• Managed all daily operations of a busy café/bar, ensuring smooth service and high customer satisfaction
• Led, trained, and supervised a team of staff ranging from 20-40 team members, improving performance and maintaining strong team morale
• Created staff rotas, managed shift coverage, and controlled labour costs effectively
• Delivered excellent customer service, resolving complaints promptly and professionally
• Monitored sales, budgets, and financial performance to maximise profitability
• Controlled stock levels, reduced waste, and managed supplier relationships
• Ensured full compliance as lead figure with health & safety regulations, HR, food hygiene standards, and licensing laws
• Implemented promotions, events, and marketing strategies to increase revenue and customer footfall
• Maintained high standards of cleanliness, presentation, and overall customer experience
• Handled cash management and daily reporting

• Carried out day-to-day duties accurately and efficiently.
• Increased customer satisfaction by resolving issues.
• Displayed energy and enthusiasm in fast-paced environment.
• Oversaw daily operations to achieve high productivity levels.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Completed customer orders with speed and accuracy.
• Successfully delivered on tasks within tight deadlines.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Operated hand-held scanners efficiently for tracking parcel status resulting in updated records.
• Collected signatures upon delivery of registered or special delivery mail ensuring safe receipt.
• Assured punctual collection of outgoing post from designated points promoting prompt dispatch.
• Exhibited strong physical stamina carrying heavy bags full of mail and packages regularly.
• Acquired knowledge of local geography to enhance mail delivery speed and correctness.
• Followed prescribed routes daily to ensure reliable service maintaining schedule consistency.
• Upheld strict confidentiality whilst handling sensitive materials, preserving privacy.
• Walked between mail locations carrying bags or pushing carts of mail.

• Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
• Fostered positive relationships with customers enhancing their loyalty towards the establishment.
• Enhanced customer satisfaction with professional bartending techniques.
• Monitored stock levels to avoid any potential shortages during peak hours.
• Managed cash handling procedures, reducing discrepancies in the daily tally.
• Conducted routine safety checks to adhere to health and safety regulations in premises.
• Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
• Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Negotiated with suppliers to obtain quality ingredients at excellent prices.

• Fostered a positive work environment through effective leadership and team-building activities.
• Developed strong relationships with suppliers, ensuring timely delivery of products.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Monitored health and safety measures for guaranteed compliance.
• Assisted in recruitment process to build an effective workforce.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Handled stock control duties diligently preventing overstocking or shortages.