Josh Cox
Birmingham,England
Summary
Experienced leader with a strong track record across both frontline and management roles, committed to leading by example and achieving success through teamwork. Proven ability to manage and motivate large teams of up to 100 employees while remaining adaptable and effective at all levels of the business. A well-rounded manager with strong operational understanding, open to feedback, and focused on continuous development. Highly motivated, positive, and dedicated to delivering consistent effort, learning new skills, and contributing value to the organisation.
Overview
10
10
years of professional experience
Work history
General manager
The Royal Hotel (Suburban Inns)
Sutton Coldfield, England
05.2025 - Current
- Opened the venue after a massive refurb performing full new recruitment and hiring 30 new staff members front and back of house, created all brand new training, policies, SOPs, company standards, cleanliness standards, etc…
- Created brand new cocktail menu
- In my position I over see a 21 room hotel, 51 cover restaurant, 150 capacity function room overseeing birthdays, weddings, birthdays, etc… 4 land fully interactive darts lanes, 2 kitchens and 5 bars
- Complete control over payroll
- Successfully performing £70,000+ net a week
- Full performance reviews for all team members and senior levels
- Full organisation of 3 bands per week, 4 DJs a week and tribute bands on occasions
- Implemented rigorous financial controls, improving overall profitability.
- Defined company direction through careful strategic planning.
- Maintained compliance with industry regulations at all times.
- Streamlined communication processes for improved team collaboration.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Delivered results under pressure to meet tight deadlines.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Established a positive work environment which promoted staff morale and productivity.
- Increased overall operational efficiency by implementing new management strategies.
- Led company-wide restructuring to streamline operations.
- Successfully negotiated contracts with suppliers to reduce costs.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Improved staff retention with robust HR policies and procedures.
- Established successful partnerships with other companies for mutual growth.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created and led successful business culture focused on performance.
- Worked with board of directors to establish objectives and decisively lead operations.
- Monitored operations to assess and highlight results.
- Put in place clear controls for financial administration and business management.
- Established budgets based on historical, current and forecasted business data.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Partnered with management team to optimise operations and reduce costs.
Food and beverage manager
Resorts World (Genting Casinos
Birmingham, England
06.2022 - 05.2025
- Oversaw four different venues within Resorts World (The World Bar, Meeting and Events, Sky Bar and Restaurant and Genting Hotel breakfast)
- Overseeing a team all together of over 100 staff
- Full overseeing of all H&S and HR procedures and protocols within all departments
- Organisation of all team training from staff training, menu tasting, wine training, cocktail training, guest service training, etc…
- Organising and executing all recruitment for all levels including managers and performing all pro national reviews for all management levels
- Collaborated with kitchen staff to ensure high-quality meal preparation and presentation.
- Participated in recruitment processes to add valuable additions to the team who shared the company's commitment towards excellent service provision.
- Streamlined inventory management processes, reducing waste whilst maximising profit margins.
- Coordinated daily briefings with service team members to discuss special requirements or reservations for the day.
- Conducted regular inspections of restaurant facilities to maintain health and safety compliance.
- Implemented strict cleanliness protocols across the entire establishment, reinforcing hygiene standards consistently upheld by staff members.
- Fostered a positive work environment that encouraged teamwork and improved morale amongst staff members.
- Monitored budget allocation closely to prevent overspending whilst maintaining operational efficiency.
- Optimised table arrangements to enhance dining experience and increase seating capacity during peak hours.
- Mediated customer complaints with tact and professionalism, preserving the establishment's reputation.
- Devised marketing strategies for increased patronage during holidays and special events.
- Introduced seasonal menu changes that reflected local produce availability whilst keeping patrons interested.
- Oversaw all operations for smooth service during peak hours.
- Enhanced customer satisfaction by implementing innovative food and beverage menus.
- Worked closely with event coordinators to successfully host private functions such as weddings or corporate parties.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Monitored and authorised staff clock-in and clock-out procedures.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Operated and maintained security of Point of Sales (POS) system.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Controlled restaurant of 300 covers with correct delegation and organisation in rotas and briefing
- Identified and maximised upselling opportunities to increase sales and profits.
- Oversaw food preparation and production standards by implementing high quality control measures.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Led by example in providing customers with attentive, professional restaurant service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Developed menus with strict cost controls to maximise restaurant profits.
- Completed accurate end-of-day financial routines for cash and card transactions.
Manager
The World Bar
Birmingham, England
01.2019 - 06.2022
- Implemented cost reduction measures, reduced overhead expenses.
- Optimised resource allocation for increased profits.
- Supervised project timelines for timely completion.
- Delegated tasks efficiently to maximise productivity.
- Streamlined communication channels, enhanced internal information flow.
- Enforced safety regulations to reduce workplace accidents.
- Coordinated cross-departmental collaboration for improved workflow.
- Managed team dynamics by implementing conflict resolution strategies.
- Maintained inventory control, reduced stock shortages.
- Developed accurate sales forecasts for improved strategic planning.
- Cultivated strong relationships with clients to secure repeat business.
- Led performance reviews, identified areas for improvement.
- Delivered high-quality products to increase customer satisfaction.
- Facilitated staff training, resulting in better customer service.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
- Designed and implemented training to further develop staff based on business goals.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Streamlined processes to improve and optimise office operations.
- Able to comfortably conduct investigations, disciplinary and any other HR procedures following company standards
- Was nominated at the hospitality awards for manager of the year
- Designed and created cocktail menus, food menus and promotional menus
- Hit every budget for entire position
- Made The World Bar a cash positive business since Resorts World opened in 2015
- Took over full control of social media
- Organised and scheduled all entertainment involving bands, DJs and saxophonist
- Full control over all inventory in front of house and back
- Dealt with high levels of complaints with calm and well structured resolution
- Able to make every guest leave with a smile on their face
Assistant manager
The World Bar (Genting Casinos
Birmingham, England
09.2015 - 01.2019
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Delegated tasks to team members efficiently improving overall productivity.
- Assisted in recruitment process to build an effective workforce.
- Developed key skills in HR and H&S
- Provided support to manager during audits, ensuring accurate reports.
- Delivered excellent 5 star EHO reports on cleanliness in venue and kitchen
- Improved customer service by implementing new procedures and protocols.
- Managed daily operations to ensure smooth running of the shop floor.
- Handled customer complaints effectively, restoring trust in our brand.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Monitored health and safety measures for guaranteed compliance.
Education
Higher National Diploma - Art and Design
BMet Sutton College
Birmingham GCSEs - Maths - C
Barr Beacon Language College
Birmingham GCSEs - English - C
Barr Beacon Language College
Birmingham Skills
- HR policies implementation
- Financial budgeting
- Professional training delivery
- Product launch expertise
- Safety regulations adherence
- Business development
- Operations oversight
- Performance monitoring
- Leadership development
- Budget planning and forecasting
- Time efficiency
- Resilience under pressure
- Executive communication
- Leadership excellence
- HR systems knowledge
- Health and Safety Compliance
- Team Leadership
- Customer Service
- Operations management
- Handle all complaints
- People skills
- Productive
- Driven mindset
- Problem solving
- Result-Driven approach