Gordon Carnegie
Dromara,United Kingdom
Summary
Results-oriented professional with proven leadership and strategic planning capabilities. Expertise in team management and enhancing operational efficiency. Adept at promoting collaboration and executing process improvements to drive growth and organizational success.
Overview
17
17
years of professional experience
Work history
General Manager
Currys
Lisburn, County Down
09.2016 - Current
- Energised teams of up to 65 employees to exceed objectives through effective management of daily activities.
- Oversaw recruitment processes, ensuring selection of competent staff aligned with company values.
- Implemented efficient work schedules to boost branch productivity and operational efficiency.
- Reviewed sales data to identify growth opportunities, informing strategic decision-making.
- Conducted performance reviews, fostering continuous employee development and motivation.
- Maintained optimal inventory levels, ensuring swift response to customer demand.
- Resolved customer complaints promptly to uphold and preserve company reputation.
- Created a high-performance business culture focused on delivering results.
- Improved staff retention with robust HR policies and procedures.
- Maintained compliance with industry regulations at all times.
- Established a positive work environment which promoted staff morale and productivity.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Implemented rigorous financial controls, improving overall profitability.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Delivered results under pressure to meet tight deadlines.
General Manager
PC World
Newtownabbey, Antrim and Newtownabbey
09.2008 - 09.2016
- Implemented robust HR policies, enhancing staff retention and engagement.
- Established high-performing teams to meet organisational objectives effectively.
- Cultivated a high-performance culture, significantly boosting overall productivity.
- Created a positive work environment that fostered high staff morale.
- Reviewed performance data regularly to drive continuous improvement initiatives.
- Directed daily operations for 40 employees, motivating teams to surpass targets.
Education
MioL - Business Leadership
Institute of Leadership
BirminghamO-Level - 10 Subjects
Down High School
Downpatrick, Newry Mourne and DownSkills
- Results-driven approach
- Operations management
- Strategic planning
- Team leadership
- Interpersonal communication
- Customer service
- Health and safety compliance
- Corporate social responsibility
- Product launch expertise
- HR policies implementation
- Result-Driven approach
- Regulatory compliance
- Financial analysis
- Leadership development
- Staff recruitment and retention
- Performance monitoring
- Inspirational motivation
- Performance driving
- Integrity and ethics
- HR systems knowledge
- Resilience under pressure
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Product knowledge
- Financial reporting
- Conflict Resolution
- Commercial Awareness
- Proactive approach
Affiliations
- Volunteer for Homeless Charity
Timeline
General Manager
Currys
09.2016 - Current
General Manager
PC World
09.2008 - 09.2016
MioL - Business Leadership
Institute of Leadership
O-Level - 10 Subjects
Down High School