Gabriel Ntumba

• Customer Assistant at Lidl, providing exceptional customer service through clear communication and proactive problem-solving.
• Efficiently handling customer inquiries, maintaining optimal store inventory, and ensuring timely restocking of units to support a smooth shopping experience.
• I am committed to delivering high-quality service and contributing to the store's excellence.

Strategically managed clients' social media presence, created engaging content and maintained consistent brand messaging across platforms. Developed content themes with clients, crafted compelling captions, managed timely posts, and delivered performance reports while actively engaging with audiences to drive meaningful growth.

• Proficiently managed daily interactions with more than 200 customers as well as overseeing transactions exceeding £1000.

• Facilitated inquiries, maintained effective communication, and fostered positive relationships between customers and management, whilst consistently upholding the company's core values at the highest level.

• Managed transactions exceeding £3000 while delivering exceptional customer service.

• Addressed customer inquiries, guided them in making informed DIY purchase decisions, and fostered positive relationships among customers and colleagues, providing effective communication for all.

• Responsible for leading PE lessons and specifically football clubs to children who were eager to improve their ability within the sport.

• Organisational and interpersonal skills were positively developed throughout my tenure within the organisation as it was vital in ensuring children were provided with enjoyable PE lessons and a structured football session.

• Responsible for checking tickets of supporters and assisting those who wanted to purchase tickets at the office.
• As an academy player at the time, this opportunity allowed me to build meaningful connections with the club supporters and gain insight into their deep passion for the team. Understanding the fans' enthusiasm fueled my motivation to perform at my best for the club.

• Worked alongside my colleagues to create a compelling project for the Foundation, aiming to enhance their profile among supporters.
• Together, we effectively strategized and executed the initiative, resulting in a successful outcome that positively impacted the Foundation's visibility and engagement with its supporters.

• I had the privilege of delivering PE lessons at neighboring Primary schools with great success. The Foundation's strong commitment to the community inspired me to foster positive relationships with students and staff members during my time in schools.
• Through my dedication and passion for physical education, I contributed to the Foundation's mission of making a positive impact on the local community and its schools.