Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Sophia Powers

Birmingham ,West Midilands

Summary

I have many communication and teamwork skills, these have been developed through many years of show productions working in small to large casts of ranging ages of people. I attended a school of speech and drama where i took many exams and recitals, which has built my confidence in public speaking.


I am currently working as a customer assistant at M&S as my part time job. After being there nearly 2 years I have built many customer relation skills. It has also allowed me to build my teamwork skills becoming a team player.


During my time at M&S I also studied A levels. I enjoyed my time studying as i remained prepared and focused. I was appointed Head Girl at the start of sixth form which involved many responsibilities. These included presenting assemblies but also general improvements around school, involving health and safety, wellbeing and general school notices. The role also entailed showing future student and parents around the school, by having a warm and welcoming nature, I was able to reassure and provide any information needed. Hopefully, this has made me Trusted Unique and Inspiring!

Overview

5
5
years of professional experience

Work History

Customer assistant

Marks & Spencer
Four Oaks, Birmingham
05.2023 - Current

Responsible for stock take, serving customers day to day on the shop floor and on tills. Dealing with collections as well as returns but also customer complaints.

Community volunteer

Food. Bank
Four Oaks, Birmingham
05.2020 - 12.2021

Worked during the Pandemic to help those vulnerable by packaging food parcels.

Education

GCSEs - Maths, English, Physics, Chemistry, Biology, Geography, French, Drama and Music

Arthur Terry School
Birmingham

A-Levels - Geography, Biology and Business

Arthur Terry School
Birmingham

Skills

  • Hard-working
  • Night shift coverage - worked nights during peak times
  • Resilience under pressure
  • Active listener
  • Team player
  • Professionalism - always act in a professional manner when serving and handling any customer enquiries or complaints with a proactive approach
  • Proactive initiative
  • Data entry accuracy- during checks and stock take at work
  • Behavioural observation - especially when there is potential for theft in store
  • Verbal and oral communication- quite confident in talking to general public
  • Time-management
  • Customer service excellence

Affiliations

  • Musical Theatre - singing, acting and dancing
  • Ice Skating
  • Long walks in the countryside
  • Pilates

Accomplishments

    Head Girl at Secondary School

    Completed Bronze DofE

    Lamda speech and Drama exams

    Passing GCSE's and A-Levels

Languages

English
Native
French
Elementary

Timeline

Customer assistant

Marks & Spencer
05.2023 - Current

Community volunteer

Food. Bank
05.2020 - 12.2021

GCSEs - Maths, English, Physics, Chemistry, Biology, Geography, French, Drama and Music

Arthur Terry School

A-Levels - Geography, Biology and Business

Arthur Terry School
Sophia Powers