Thurailingam Suresh
South Harrow
Summary
Dedicated professional with a strong background in customer service, adept at handling complaints and making effective decisions. Demonstrates exceptional communication and time management skills, ensuring positive customer engagement and satisfaction. Known for maintaining a positive attitude and excelling in time-management, aiming to leverage these strengths to contribute to organisational success.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work history
Customer assistant
Shell
Mill Hill
2023.06 - Current
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Operated till systems smoothly, streamlining check-out process for customers.
Self Employed Taxi Driver
Uber
2018.01 - 2022.07
- Accepted and organised work requests using company app.
- Ensured timely arrivals for client appointments by utilising advanced navigational skills.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Maintained clean, well-functioning vehicle through regular attention and care.
Shopkeeper
Londis
Stanwell
2014.01 - 2018.01
- Ensured customer satisfaction by providing excellent service.
- Arranged window displays attractively to draw in potential customers.
- Worked extended hours during busy periods to meet customer demand.
Self employed Shopkeeper
London Convenience Store
2005.01 - 2014.01
- Ensured customer satisfaction by providing excellent service.
- Opened and closed store securely, ensuring safety of assets.
- Maintained cleanliness and organisation of the shop floor for a pleasant shopping experience.
Newspaper Packing
WHSmith Warehouse
Croydon
2001.01 - 2005.01
Shopkeeper
Elf Petrol Station
Surbiton
1995.01 - 2001.01
- Assisted customers, leading to repeat business.
- Arranged window displays attractively to draw in potential customers.
- Stocked shelves neatly, making it easier for customers to find items.
Education
GCSEs -
Chithambra College
Sri Lanka 1978.01 - 1983.01
Skills
- Customer Service Skills
- Communication
- Time Management
- Customer engagement
- Complaint handling
- Decision making
- Time-management
- Positive attitude
Personal Information
- Place of birth: Sri Lanka
- Date of birth: 08/07/66
- Nationality: British Citizen
Timeline
Customer assistant
Shell
2023.06 - Current
Self Employed Taxi Driver
Uber
2018.01 - 2022.07
Shopkeeper
Londis
2014.01 - 2018.01
Self employed Shopkeeper
London Convenience Store
2005.01 - 2014.01
Newspaper Packing
WHSmith Warehouse
2001.01 - 2005.01
Shopkeeper
Elf Petrol Station
1995.01 - 2001.01
GCSEs -
Chithambra College
1978.01 - 1983.01