Thurailingam Suresh
South Harrow
Summary
Dedicated professional with a strong background in customer service, adept at handling complaints and making effective decisions. Demonstrates exceptional communication and time management skills, ensuring positive customer engagement and satisfaction. Known for maintaining a positive attitude and excelling in time-management, aiming to leverage these strengths to contribute to organisational success.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work History
Customer assistant
Shell
Mill Hill
06.2023 - Current
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Operated till systems smoothly, streamlining check-out process for customers.
Self Employed Taxi Driver
Uber
01.2018 - 07.2022
- Accepted and organised work requests using company app.
- Ensured timely arrivals for client appointments by utilising advanced navigational skills.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Maintained clean, well-functioning vehicle through regular attention and care.
Shopkeeper
Londis
Stanwell
01.2014 - 01.2018
- Ensured customer satisfaction by providing excellent service.
- Arranged window displays attractively to draw in potential customers.
- Worked extended hours during busy periods to meet customer demand.
Self employed Shopkeeper
London Convenience Store
01.2005 - 01.2014
- Ensured customer satisfaction by providing excellent service.
- Opened and closed store securely, ensuring safety of assets.
- Maintained cleanliness and organisation of the shop floor for a pleasant shopping experience.
Newspaper Packing
WHSmith Warehouse
Croydon
01.2001 - 01.2005
Shopkeeper
Elf Petrol Station
Surbiton
01.1995 - 01.2001
- Assisted customers, leading to repeat business.
- Arranged window displays attractively to draw in potential customers.
- Stocked shelves neatly, making it easier for customers to find items.
Education
GCSEs -
Chithambra College
Sri Lanka 01.1978 - 01.1983
Skills
- Customer Service Skills
- Communication
- Time Management
- Customer engagement
- Complaint handling
- Decision making
- Time-management
- Positive attitude
Personal Information
- Place of birth: Sri Lanka
- Date of birth: 08/07/66
- Nationality: British Citizen
Timeline
Customer assistant
Shell
06.2023 - Current
Self Employed Taxi Driver
Uber
01.2018 - 07.2022
Shopkeeper
Londis
01.2014 - 01.2018
Self employed Shopkeeper
London Convenience Store
01.2005 - 01.2014
Newspaper Packing
WHSmith Warehouse
01.2001 - 01.2005
Shopkeeper
Elf Petrol Station
01.1995 - 01.2001
GCSEs -
Chithambra College
01.1978 - 01.1983
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