Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Lily Nattrass

Cambridge,Cambridgeshire

Summary

I am a dedicated professional with a strong foundation in customer service and effective communication, who demonstrates exceptional time-management and decision-making skills, ensuring resilience under pressure and the ability to build strong relationships. I am a well-organised multitasker known for patience, tolerance, and a positive attitude, aiming to leverage these strengths in a collaborative team environment.

My friendly and approachable character blends well with my strong communication and problem-solving skills suited for customer service environments. I demonstrate a keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty. As a creative and resourceful musician with a knack for connecting with audiences through engaging performances, I am also skilled in instrumental play and vocal techniques, poised to inspire and elevate musical experiences through fostering a deep appreciation for art.

Overview

3
3
years of professional experience

Work history

Customer Assistant

Tesco
Scunthorpe, North Lincolnshire
10.2021 - Current
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Stocked shelves regularly for easy access to products by customers.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Provided excellent customer service to ensure repeat business.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Ensured health and safety regulations complied within work premises at all times.

Education

Bachelor of Arts - Music

Cambridge University
Cambridge
09/2023 -

A-Levels - Music, Maths, Psychology

John Leggott Sixth Form College
Scunthorpe, North Lincolnshire
09/2021 - 06/2023

GCSEs - Maths, English, Science, Religious Education, History, Spanish, Music, Psychology

Frederick Gough School
Scunthorpe, North Lincolnshire
09/2016 - 07/2021

Skills

  • Time-management
  • Hard-working
  • Positive attitude
  • Team player
  • Customer Service
  • Time efficiency
  • Polite and friendly
  • Patience and tolerance
  • Effective communication
  • Decision making
  • Relationship-building
  • Resilience under pressure
  • Well-organised multitasker
  • Verbal and oral communication

Affiliations

  • Orchestral Playing
  • Choral Singing
  • Musical Theatre
  • Yoga

Accomplishments

    ABRSM Grade 8 Distinction in Flute

    ABRSM Grade 8 Merit in Piano

    Choral Scholarship with the Homerton College Charter Choir

    Performance Competition Winner 2024, Homerton College, Cambridge

    Subject Representative for Music at Homerton College

    Student Representative for the Homerton Charter Choir

    Recitals Manager for Homerton College Music Society

    Flautist in the Cambridge University Wind Orchestra

References

References available upon request.

Timeline

Customer Assistant

Tesco
10.2021 - Current

Bachelor of Arts - Music

Cambridge University
09/2023 -

A-Levels - Music, Maths, Psychology

John Leggott Sixth Form College
09/2021 - 06/2023

GCSEs - Maths, English, Science, Religious Education, History, Spanish, Music, Psychology

Frederick Gough School
09/2016 - 07/2021

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Lily Nattrass