Esmond Cole
Borehamwood,Hertfordshire
Summary
Enthusiastic about technology with focus on software development and data analysis. Capable of delivering innovative tech solutions and driving overall productivity using unique skills in coding, problem-solving and teamwork. Committed to continuous learning and growth within tech industry.
Driven and aspiring technology student seeking to contribute to innovative projects. Possesses strong analytical and problem-solving skills, coupled with effective teamwork and communication abilities. Aims to leverage technical knowledge to drive meaningful advancements within organisation.
Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Dedicated student seeking internship opportunities. Ready to apply classroom knowledge into practical experience and support team. Quick learner prepared to develop industry knowledge and delve into challenging projects.
Aspiring cyber security professional with focus on safeguarding information systems and mitigating security threats. Capable of identifying vulnerabilities and implementing robust security protocols through hands-on experience with various security tools and techniques. Eager to contribute to team by leveraging analytical skills and knowledge of current cyber threats.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Customer assistant
Marks and Spencer
Barnet, London
2023.06 - 2025.02
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Operated till systems smoothly, streamlining check-out process for customers.
- Assisted customers with product selection to ensure satisfaction.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Provided excellent customer service to ensure repeat business.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Collaborated efficiently with team members to maintain smooth store operations.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Increased sales through suggestive selling techniques.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Created attractive visual merchandising and shop window displays.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Carried out active selling from initial customer greeting.
Education
Bachelor of Science - Computer Science
University of Hertfordshire
Hatfield 2023.09 -
A-Levels - Information Technology
Hertswood Academy
Borehamwood, Hertfordshire 2021.09 - 2023.08
A-Levels - Business Studies
Hertswood Academy
Borehamwood, Hertfordshire 2021.09 - 2023.08
A-Levels - Sports Studies
Hertswood Academy
Borehamwood 2021.09 - 2023.08
Skills
- Sales persuasion
- Electronic diary scheduling
- Customer relationship management software
- Data entry accuracy
- Python understanding
- Breakdown complex problems
- Implementing feedback
- Cybersecurity basics
- Database handling
- Ethical conduct
- API integration
- Database management
- PYTHON
- HTML5 coding
- PHP programming
- Back-end development
- Analytical reasoning
- Web application frameworks
- HTML coding
- CSS
- Mobile app development
- JavaScript proficient
- Front-end development
- Python coding
- MySQL
- MySQL knowledge
- Full-stack development
- Web analytics
- Code reviewing
- Judgment and decision making
- Time efficiency
- Innovation drive
- Cybersecurity fundamentals
- Initiative taking
- Resilience under pressure
- Communication proficiency
Websites
Affiliations
- football
Accomplishments
I developed a business-focused e-commerce website for a clothing brand called DryCry, combining both technical and commercial skills. The project involved planning the brand concept, identifying a target audience, and designing a user-friendly website to showcase products effectively. I built a responsive interface using web development technologies, ensuring smooth navigation and clear product presentation. This project demonstrated my ability to apply programming skills in a real-world business context, as well as my understanding of digital marketing, user experience, and online retail principles.
Languages
English
Fluent
References
References available upon request.
Timeline
Bachelor of Science - Computer Science
University of Hertfordshire
2023.09 -
Customer assistant
Marks and Spencer
2023.06 - 2025.02
A-Levels - Information Technology
Hertswood Academy
2021.09 - 2023.08
A-Levels - Business Studies
Hertswood Academy
2021.09 - 2023.08
A-Levels - Sports Studies
Hertswood Academy
2021.09 - 2023.08