Summary
Overview
Work history
Education
Skills
Timeline
AssistantManager

Ellie-May Openshaw

Chester

Summary

Enthusiastic and motivated individual with 5 years experience working in a customer-service based environment. I am well-versed in efficiency, strong communication and creating positive professional relationships for guaranteed customer satisfaction. I hold a dedicated work ethic and proficiency whilst working within a fast-paced environment. I pride myself on time-management and self-motivation having been working full-time alongside achieving the highest grade in my bachelors degree.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Customer assistant

Lidl
Mold, Flintshire
04.2022 - 10.2023


  • Cashed up tills with accuracy and followed all checkout procedures.
  • Carried out re-merchandising to create attractive visual merchandising.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs. Partook in inventory counts for surrounding stores.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending - in which I received positive feedback forms from customers.
  • Applied conflict management strategies to deescalate upset customers.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times, for example preparing bakery items whilst opening up my till.

Customer assistant

JD Sports
Chester, Cheshire
12.2021 - 01.2022


  • Provided a fast checkout service with high levels of customer care and transaction speed.
  • Extremely fast-paced environment which strengthened my fast-learning abilities , efficiency and multi-tasking.
  • Offered advice on product selection for enhanced levels of support and service.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered prompt solutions to maintain customer satisfaction, for example if we did not have their size in stock, suggest going to have a look in our stock room or offer to check online availability.

Cleaner

Asda ACES
Wrexham
05.2020 - 09.2021
  • I was excited to absorb fresh information and experiences in this job role. My organisational and detail-oriented abilities improved, and I learned more about cleaning supplies, methods, and general hygiene requirements.
  • Deep cleanings of the stock rooms, warehouse, shop floor (including shelves, tills, restrooms, and several food areas), car park, and petrol station were all included. I learnt to be extremely thorough and deliver the greatest quality in a timely manner.
  • Responded to cleaning requests promptly, spot cleaned and sanitised high-touch areas frequently to minimise COVID-19 transmission.
  • Customer service was also adopted here because of the retail sector, where inquiries from customers on stock location and products had to be addressed, alongside any general complaints.

Waitress

Jemoley's cafe
Penyffordd, Flintshire
03.2019 - 03.2020


  • I became accustomed to handling a variety of front-of-house, customer service, order preparation, and cleaning duties.
  • Busy sessions improved my ability to multitask, communicate effectively, and manage my time accordingly.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Waitress

Honey's Bakery
Caergwrle, Flintshire
09.2018 - 02.2019


  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Created a friendly, welcoming atmosphere and maintained a courteous service to encourage positive guest experiences, prolonging visits to increase profitability.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Allowed me to enhance my memory and communication skills for a reliable and trusted service.

Education

GCSEs -

Castell Alun High School
Flintshire
09.2016 - 07.2018

A-Levels -

Castell Alun High School
Flintshire
09.2018 - 05.2020

Bachelor of Science -

Manchester Metropolitan University
Manchester
09.2020 - 05.2023

Skills

  • Retail sales expertise
  • Leadership
  • Extremely friendly, positive and personable; as a result of my excellent people skills, I was assigned to the position of "well-being leader" within my Lidl team
  • Exemplary customer service and team-working skills, in which I was awarded the Lidl employee of the month award across my region
  • I completed a staff training and mentorship course in Lidl
  • Utilised Excel throughout my undergraduate studies to demonstrate an array of data within my practical reports, for example histograms, distribution curves and scatter plots
  • Utilised IMS SPSS statistics software to analyse my research data
  • Data confidentiality was crucially followed within my studies and in retail


Timeline

Customer assistant

Lidl
04.2022 - 10.2023

Customer assistant

JD Sports
12.2021 - 01.2022

Bachelor of Science -

Manchester Metropolitan University
09.2020 - 05.2023

Cleaner

Asda ACES
05.2020 - 09.2021

Waitress

Jemoley's cafe
03.2019 - 03.2020

Waitress

Honey's Bakery
09.2018 - 02.2019

A-Levels -

Castell Alun High School
09.2018 - 05.2020

GCSEs -

Castell Alun High School
09.2016 - 07.2018

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Ellie-May Openshaw