Dilane Carsane
Wembley Park,London
Summary
Knowledgeable about retail operations with strong focus on customer service and team leadership. Skilled in inventory management, sales strategies, and conflict resolution. Ready to use and develop communication, organisational, and problem-solving skills.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Tesco
London
12.2013 - Current
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Maintained an organised stock room for easy accessibility of goods.
- Coached underperforming employees improving their job performance significantly.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Assisted customers in locating products around the shop floor promptly.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Created seasonal sales plans with varying stock and promotional strategies.
Team manager
McDonald's
Lisbon,Portugal
05.2010 - 11.2013
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Conducted performance evaluations to identify areas of improvement.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Developed action plans for continuous process improvement initiatives.
- Achieved higher team efficiency with regular training and mentoring sessions.
IT technician
Transport Airline Portugal
Lisbon,Portugal
06.2012 - 01.2013
- Managed secure network access for remote workers successfully.
- Upgraded company hardware infrastructure leading to enhanced performance.
- Installed operating systems and applications, maintaining a high level of reliability.
- Resolved critical system bugs ensuring minimal disruption to work flow.
Education
Certificate of Higher Education - Technologic, Programs and bussiness
Escola Secundária António Damásio
Lisbon,Portugal 09.2008 - 05.2011
Skills
- Visual merchandising insight
- Operational optimisation
- Profit and loss understanding
- Employee motivation techniques
- Sales Leadership
- Microsoft Office proficiency
- Health and Safety regulations
- Staff retention techniques
- Multitasking proficiency
- Customer Service
Affiliations
- Learn two new things every day
Languages
Portuguese
Native
English
Advanced
Hindi
Upper intermediate
Gujarati
Intermediate
Spanish
Beginner
Timeline
Store Manager
Tesco
12.2013 - Current
IT technician
Transport Airline Portugal
06.2012 - 01.2013
Team manager
McDonald's
05.2010 - 11.2013
Certificate of Higher Education - Technologic, Programs and bussiness
Escola Secundária António Damásio
09.2008 - 05.2011
Similar Profiles
MUHAMMAD SHAROWER UDDINMUHAMMAD SHAROWER UDDIN
Duty Manager at TescoDuty Manager at Tesco
Dawn HardyDawn Hardy
Sales Assistant at TescoSales Assistant at Tesco
Carl EdwardsCarl Edwards
Customer assistant at TescoCustomer assistant at Tesco