Lydia Manley-Leach

• Donation sorting, tagging, hanging and recycling.
• Training new volunteers almost daily in there new duties, donation rules, health and safety, handling items, recycling and general shop knowledge.
• Giving emotional support to customers and helping host grieving groups at our Salvation Army church customer will donate loved ones belongings and the group helped with the sadness and loneliness, giving a supportive space.
• assisting with day care at the salvation army community centre to support young mothers.
• Implemented promotional displays to create a unique look and personality to the store to help us stand out to the public.
• Managed staff rotas ensuring adequate coverage during peak times as well and ensuring any new volunteers had the best possible support throughout there first days as everyday I was training someone new.
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• Warehouse, monitored inventory levels consistently to avoid stock shortages or overages, warehouse handing for stock, stock transfers, recycling (our recycling company started to struggle in early February and they had to remove our electrical recycling team, which I then had to ensure we had alternatives ways to recycle and keep our thumbs green!
• Ensuring customer satisfaction by ensuring a clean space and open space for all.
• Social media teaching for my store and distract support to help improve the public out reach as well as making connections with peoples interests, posting the unique finds helped us connect with people who wanted to collect and even help us with product research.
• Researching value, history, materials, restoration and equipment needed for restoration.
• Created events with my store and the community centre to create events such as a social night for the special needs adults in the area, grief support for families that donate with us, giving support back to our loyal customers.
• Being effective and fast on tills to ensure customer satisfaction as well as keeping peoples attention to ensure we didn't lose footfall.
• Giving support and opportunity's for work experience to special needs collages, with my extensive experience with special needs adults and children i was able to best support them in this process as well as teach others how to best support and understand each other in my team.
• Managed a team of 23 volunteers and 13 Duke of Edinburgh students from bronze to gold.

• Coordinated holidays to influence more sales and help with stock levels for examples discounts of children's toys for half term and summer clothes as well as promotional for valentines day to show unique ways to make gifts on a budget.
• Cash handing, banking, banking admin.
• Profit and loss.
• Implementing leader ship strategies to ensure my team knew what we were doing and how were doing to achieve them.
• phone etiquette and customer service
• Consistent and daily health and safety to ensure all team and members of the public are safe as well as taking any opportunities to teach my team how to avoid these hazards and what could occur if not properly attended to. shopping environment.

• Donation organising, tagging, hanging and recycling.
• Event displays for school holidays.
• Training new volunteers.
• Additional training for special needs volunteers during work experience to help with confidence and social skills.
• Profit and loss.
• Money handling and banking.
• Leading team size of 30 total volunteers.
• Improvement plans for store, this included doing additional research into the area, finding local events and people who could be good connections to help with the store from people who can help with research into donations, can help us connect with new people to donate to us or help us with our store outreach.

• Rotas and holiday management.
• Social media champion-creating workshops and assisting stores with social media for my district of 12 stores, workshops topics included-seasonal social media posts, linking current trends to relating products, how to best use product key words as selling headlines on posts.
• Assisted customers in best possible solutions and realistic outcomes when working with chemicals, colours, cost effective and promotional events to get the best possible purchases.
• Health & safety leader for my district of 12 stores, improving safety standards for workers and products.
• Improved the reputation of our store by doing community outreach and collaboration with small business owners to give us a bigger outreach to not just there followers but ours.
• Admin, warehouse control for inventory, quality management, waste control for expired products, stock transfers as well as assisting in other stores stock control.
• Created unique events for our stores primary charity support the little princess foundation
• Conducted B2B with stores in our district and outside to grow our outreach, both on the phone and in person.
• Oversaw visual merchandising efforts that enhanced overall store appearance, by including all holidays for different community's and school events such as the summer holidays.
• Using my skills from textiles to educate the public and staff on the colour wheel and how it effects hair colour.
• Health and safety champion for my district presenting cost effective and new ways to best protect our staff and public form hazards.
• Educating my team on the best way to handle waste management as well as educating on the hazards of chemical mixing.

• Rotas, payroll and holiday management.
• Duel sited 2 stores, handing a total of 34 people this also included new hires I had to train at the same time as leading 2 store and ensuring the upkeep of shop floor standards as well as health and safety
• Banking and money handling.
• Profit and loss for store and creating improvement plans as well as production plans for our stores goals.
• Warehouse management, stock levels, stock transfers, packaging, handling, product quality, efficiently in organising and creating a better flow for stock.
• Bra fittings.
• Training staff on shop floor etiquette, bra fittings, sizing, hanging and tagging and policies
• Phone etiquette.
• Customer service management and complaints.
• Product research and team training on new products.
• Visual merchandising.
• Probation reviews.
• Waste management.

• Visual merchandising.
• Probation reviews, hiring and dismissing.
• Duel site for Wycombe, Banbury and oxford stores. (team sizes in each store-Wycombe :5, banbury:8 and oxford 27.)
• Warehouse, monitored inventory levels consistently to avoid stock shortages or overages, warehouse handing for stock, stock transfers.
• Late night shopping for students.
• Makeup application.
• Social media and visual merchandising for our store.
• Leading my teams in product research meetings to ensure my team knows all about the benefits and the uses of the new products being brought to our stores.
• Creating seasonal events for our large Indian community in high Wycombe, creating Eid and Diwali gifting sets and displays as well as collaborating with an independent henna artist to bring in her customer base for us and for us to bring her new customers.
• Cash handing, banking, banking admin.
• Profit and loss.
• Improvement plans to set goals for the month and better understand our customer base.
• Collaborating with our Wycombe shopping centre to better advertise ourselves and get the best possible outreach.
• Hosting special late night shopping for our young blind community to give them better confidence when shopping as well as giving more hands on advice.
• Phone etiquette and customer service
• Consistent and daily health and safety to ensure all team and members of the public are safe as well as taking any opportunities to teach my team how to avoid these hazards and what could occur if not properly attended to.
• Implementing new health and safety by presenting a new security device to better support our staff (at the time my main store in high Wycombe was having a large issue with stalkers, unfortunately it is a very common occurrence in Bodyshop stores, to tackle this I presentenced a device that would best support our teams and help with our protection, thanks to my additional research this was able to be implemented and we were able keep our staff safe!)
• Hosting birthday parties for group sizes of 18 and more in bigger stores such as oxford and Wycombe.

• Paint mixer, colour scheme creator, selecting materials in team setting for upcoming prints/fabrics, working through the Sanderson archives to find inspiration for designs and assuring the current projects work with the original Sanderson designs, assisting in mood boards for that season’s trends in colours.
• Prepared bespoke colour blends for unique customer requirements.
• Ensured smooth application of paints with careful pre-mixing processes.
• Adhered to stringent quality control standards for premium product output.

• Team leading for runners and front of house staff.
• Health and safety leader.
• Food and hygiene management.
• Food handling.
• Event management for birthdays, engagement parties, religious celebrations and Christmas parties.
• Inventory for kitchen and bar.
• Leading team building events to improve hands on skills and customer service.
• Running food.
• B2B for seasonal events to better promote ourselves for upcoming events.
• Front of house lead, organising reservations, planning out the month and preparing for any up coming holiday or events in the area to best accommodate the rush.
• Customer service for complaints.
• Probation reviews.
• Handing team sizes of 8 and 12 (front and back of house.)
• Phone etiquette.

• Assisted customers at stalls by handling money and exchanging merchandise.
  Engaged with customers to provide excellent service and support.
  Restocked display layouts to maintain an appealing shopping environment.

• Assisted new staff members as team leader during reopening.
• Performed coat room duties and maintained cleanliness in areas.
• Provided first aid to injured customers and managed difficult situations.
• Educated team on emergency preparedness and customer assistance.
• Mixed basic drinks and supported payroll bookkeeping.
• Helped runners when short-staffed and contributed to cleaning efforts.

• Led groups in art, sports, swimming and English classes.
  Assisted teachers in managing classes and coordinating children's activities.
  Supervised children aged 7-14 and provided basic first aid when necessary.
  Supported special needs students and aided in supervising older children during evening activities.

• Assisted stylist Florence Rolf with layout of shots and prop building.
  Supported floral arrangements and lighting setups for shoots.
  Collaborated with photographer Ben Quinton on mood boards for colour schemes.

• teaching arts and crafts, creating lesson plans, preparing all needed stock for tasks and ensuring to avoid all and any hazards.
• basic first aid
• teaching and supporting team members in creating lesson plans for special needs children as well as teaching classes myself.
• handled group ages of 5 years old to 10 years old.
• speaker for tent events to get the children motivated and ready for the end of the day.
• assisting other tents in activities to create an effective workforce.

• teaching English, arts and crafts and sports to children coming from Italy, Spain and Vietnam. (ages from 8 to 13.)
• house mother for students to ensure all were given the attention needed from medication to general support.
• leading classes in sports education in swimming (for beginners and experienced.) badminton, tennis and rounders.
• basic first aid.
• crafting lesson plans to best teach English to the different age groups as well as homework to ensure they take there time with learning what they did that day and to see where they progressed on there own.
• creating a staff schedule for each of the teacher so cover the days activities and classes.
• ensuring to have regular catch ups with the children's appointed group guardians/translators.
• writing up reports at the end of each day of the groups performance and the improvements show in classroom work and social skills.
• one on one video calls with parents to give up dates and talk about what is going on in the lessons.
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• working with special needs children ages 9 to 14 years old (special needs included down syndrome, autism, ALS or MND, SPD, blind & autistic and cerebral palsy.
• day to day care and support in activity's.
• assisting in eating, washing and rest.
• wellness team leader.
• leading sports activities, gardening, music and arts.
• monitored daily operations to ensure a smooth day of activities.
• gave updates to families and gave support needed to families to help them with all the details.
• lead team meeting to go over details and asses what went well the previous day and to get info back about what didn't work well.
• organising venues to eat and visit to make sure the locations were prepared and ready for our groups needs.
• assisted in interviewing ither volunteers for the process.

After the pandemic restrictions had been lifted a member of my arts centre community centre created an event for children and families who had lost family over the pandemic- I volunteered my time to help with this and help with the children, I took care of babies to toddlers (all people who attended this event had to be covid tested and had there vaccinations by providing a picture or showing the vaccination card to ensure safety.)

• Hosting support groups to help with community connections and help young families.
• Setting up a day care to take care iof the children and help with socialising, this included helping feed, playing and teaching.
• Creating activities for the children and babies to keep entertained while the parents and families socialised and help with the stress and sadness that Covid had brought.
• We also helped to feed, change and settle babies down for naps to give the parents time to themselves and socialise again.
• I led a small team to help with the activities and find ways to help support young parents in day to day care of there babies to ensure they didn't feel alone and knew that help was always available.
• With my social needs experience I was able to help with the babies that had special needs and create special activities that applied to all the children.